Hotel Alma

TERRIBLE experience, avoid this hotel! First, I will tell you a few things that are different from the description: the room does not have a minibar, the refrigerator does not work, the air conditioner does not work, the safe does not work (it is in the closet, but it is not fixed and can be removed), the sound insulation is very bad (according at night I was woken up by noise from the corridor and from other rooms), when there is but not a plug, so it cannot be used for bathing, the television is there, but it does not work (it just says that there is no signal), breakfast is poor (they bring you a plate with one egg and half of a sausage, and half of a toast - every day the same). Also, the room is in much worse condition than shown in the pictures, there is a lot of dust under the bed, the toilet and taps are full of limescale, the bed is in bad condition. But the biggest problem is the following: On the penultimate day when I returned to the room, I noticed that I was missing the bag with things that was standing next to the desk. I went to report it to the reception and that's when the search began. After about 20 minutes, the receptionist told me that the cleaning lady took and threw away the bag, so now they are looking for it in the trash. I really don't understand how this is allowed in a hotel like this! It was a new bag containing new things: a portable battery, a USB memory stick, a pen, a pad, materials and documents, certain things from the store (pastries, pudding, juice)... The cleaning lady supposedly thought it was garbage. The explanation is very strange because the trash can is in the bathroom and this was in the room and everything was neatly put away. In the end, I personally went to the garbage to look for it. We managed to find some things and some not. However, everything was wet and dirty, so I didn't even take most of the things. I found the battery, I didn't find the USB, and I saw the documents, but since they were wet, dirty and torn, I couldn't take...

Old but well maintained hotel. Wifi good. Location good, many restaurants and park within walking distance. Room and bathroom are spacious. Hairdryer look ancient but function just fine. Room is very dim because they are using little light bulb instead of modern tube light. Provide drinking water from the dispenser. Be sure to bring your own water bottle. Same breakfast 🫤 being served throughout my stay here. The lady at the reception counter was helpful although she dont speak english. Be sure to download Yandex Go and google translate ✅