Hotel Balilla

Location was not in a safe area, very scary for a girls' trip and walking around at night... The owner is the most unpleasant person I've ever encountered. Such people should not run a hotel, he has no idea about good customer service... I would never want to support someone so rude. Reading other reviews here about not accepting people who arrived a little late for a check in and not letting people in even though they've booked a room is unacceptable. Choose another hotel for your stay in Rome.

This is in response to the reply I received from the owner just a few hours ago on Booking, since I can't reply to his message... and it was so rude I couldn't just leave it. Please don't be fooled by the ratings. This is not even a place that should be called a 3-star hotel. More like a 2-star B&B at best. It seems that a lot of the good reviews here are fake, which is ironic considering how the owner calls all the bad reviews fake. Especially the ones saying this was "the cleanest hotel ever" and that their "towels were changed every day" and that the "location was great" seem funnily untrue. The owner's argument was that my review was "fake" and "untrue" and he would report me to the police because I didn't provide any pictures... Actually I DID take a picture of the broken sink and a little bug walking on the floor but it's too late for me to add those pictures to my review on Booking and sadly I'm also not able to add pictures here... Don't understand how I could take pictures of unchanged towels or the AC not working though? And what good would me asking about it do, I was there only for two nights... It's very sad to see a "hotel" owner be so unprofessional as to call someone "impolite", "incoherent", and, my favourite, "nonchalant", just because they gave an honest review. Although maybe he meant to have used different words but his English was clearly not sufficient... Additionally, whether a staff member was willing to assist with something or not does NOT change the fact that everything I wrote in my review was true and the willingness to help (which btw was not coming across from the owner) would not provide us with a working AC, a quiet and warm night, a safe area, or a change of towels. I have NO reason to write a fake review, I wrote an honest one NOT recommending this "hotel", if not for the unsatisfying conditions than for the unbelievably rude and unfriendly owner, which there is clear proof for - all you need to do is read his responses to all the bad reviews here. Best of luck to you Mr. Balilla, I hope one day soon you will go out of business with that horrible attitude and a complete lack of knowledge on how to run a business or treat people with respect. EDIT: Oh your comment is funny! It's interesting how in the same sentence you said that I never stayed in your hotel and that you've sent all the documentation to the police. What documentation do you mean, my username here? You've just given me enough proof that I did in fact stay in your hotel, just a few days ago, and I hope that enough people see this and that will be enough for them to never want to book your hotel you liar. P.S. My friends stayed in another room of your hotel and they have not only taken pictures for your "proof" but also will leave their honest reviews soon. Feel free to report them to the police as well, I guess my friends will join me in jail, yippee!