Hotel Californian

For paying $1000/night, this was the most sub par experience I’ve had for a “luxury hotel” The location is prime, but the hotel itself was nothing special. There was a lot of bugs in our room. I killed two in the bathroom, and thought nothing of it. “Sure they must have just snuck in” When we finally rested our heads on our pillows and looked up, two big bugs crawling above us. They eventually went into the vent, but for paying $1000 for one night! Pretty unacceptable. I couldn’t really sleep knowing those creepy crawlers were around. No coffee or espresso machines in the rooms. For the price, definitely better off staying at a cheaper hotel in the same area

UPDATE: In response to Joseph: You are not providing an apology I see your hotel will not take accountability for the inconvenience this has caused us and instead deflected it back upon me which is very insulting. I have traveled to other places in preparation of my wedding day and never had this experience. If in fact, we would have brought roaches in our room please explain how the other rooms that were provided that day did not contain ROACHES. I am very disappointed with your response. This has caused me irreconcilable hardship on a day that was supposed to be memorable and happy. See my YELP REVIEW FOR DETAILS: I have very mixed emotions about staying at this hotel. I first have to say this was MY WEDDING WEEKEND (9.22.23-9.26.23) when all of this happened, and I truly expected a lot more from this hotel. I gave them plenty of opportunity to try and go above and beyond over the situation and they just swept a lot of my issues under the rug. If I hadn't required anything from them, they would not have offered to help. WE FOUND ROACHES IN OUR BATHROOM. The first two nights we were so excited and didn't think to check the room thoroughly because we never thought something like this would happen at a "five-star hotel". We were greeted with chocolate covered strawberries and a bottle of wine. We were so happy because had saved up for 2 years to have the best wedding weekend. By the third day (OUR WEDDING DAY 9.24.23) I woke up at 4am to use the restroom only to find baby roaches and a larger roach crawling over and underneath the bathroom mats. One had crawled into my makeup bag and a larger one we found by the wall of the tv. At that point I knew the whole room was infested with roaches! I cried my eyes out! The photos I posted are after I squashed them. I called the front desk, and they couldn't move me into any rooms because they were at full capacity, but he would try and put us in a larger room. As upset as I was, I calmly asked if they could please see what they could do because it was my wedding morning and we had hair, makeup, video and photography arriving back-to-back. They said they couldn't do anything until a room became available and that they would call me AFTER 12PM! I was terrified I was going to find them in more of my things! They opened up a smaller room across the hall and the person at the front desk was asking for me to give up my original room and for all of my bridesmaids and vendors to squeeze into a 10x14 bedroom. Please keep in mind that the larger room was not available yet. I said no. I was pissed at this point. When the larger room was available it was 12:30pm! I had to be ready at 1pm for photos!! The following day the key reader didn't work on our larger room either. It was all a mess. THEIR SOLUTION: The hotel comped a bottle of Champaigne for the trouble. A bottle. That's it. Which I had to request. I had to call early the morning after my wedding to ask if I could have an extra night for robbing me of my wedding morning. They wanted me to pay half the rate or do a late checkout of 8pm. I practically begged them and had to reexplain my situation and informing them that I wasn't comfortable on how they did not realize the gravity of the situation. They finally agreed and let us stay the extra night. They still charged us for our entire stay after having to move our belongings out of 2 different rooms. They charged us for parking as well. I wanted to love this place so bad because I've seen other brides rave about their stay here, but this is the memory that I will have to take with me forever. Unfortunately, I know they will bypass all of this and ignore that maybe simply "writing about my experience" and "reviewing their property" isn't the solution but actually giving us what we requested as an honest couple and making us feel better about our stay along with a very sincere apology from their manager would have made us feel better. For now, they have our phone number and card information. If they are a company with any kind of a heart, they would do the right thing.