Hotel Europa Suites

The hotels try to maintain the standard, but it is more like a hostel. Cleanliness was fine. Breakfast was ordinary, no one checked at the breakfast entrance whether you are a hotel guest or not. The hotel also has a back entrance that is not controlled at all, so anyone can come in at any time. The terrace we had at our disposal was shared with all the rooms on the same floor. More on @larmarluxury

We stayed in one of the private apartments. The location is great and very central on a small quiet street. View to the mountains exceptional. They have a nice indoor pool and the gym in comparison to other hotels is first class. So why only 3*. The hotel is old and made up of two or more buildings. At the beginning you feel like being in a maze searching for restaurant, pool, gym etc. it takes to get used walking around. Then one day we didn’t have hot water for over a day. Had to go shower in the pool. Explanation it’s an old hotel. There is no indoor walk to the garage, you have to go outside and walk to the garage. Unpleasant when it rains or hard snow. In order to get to the garage the receptionist has to give you a key which you can’t keep during your stay. Get the car drive to outdoor parking lot get out return key etc. same thing when you return. Pain in the you know where. Give the guest a key and charge €100 deposit for those not returning the key. Restaurant: we were there twice, after that we couldn’t deal with it any longer. The dining area was dark no chance to read the menu unless you have a phone and use the flashlight. I totally understand to light up an empty restaurant is costly but just put a LED table light (Alibaba €20) that would do the job. Kitchen wasn’t able to prepare the food as ordered. So the order w/o veggie came with veggie. We ordered w/o rice it came with rice etc. the food it self was good. Upon our return from a day out we felt like having a drink in the bar or the lounge. Gave up after 3 attempts no service. I give 3 stars because the reception team (all of them) are really great customer oriented and apologetic. We also liked the fresh fruit on the counter - nice touch. My assumption is we cought them in the first week of the season. Not everything is in place yet or still in training. Good luck for a good season though.