Hotel Madrid Centro Affiliated by Meliá

We booked this hotel for its location most importantly but for its amenities. We had stayed at a hostel not far from this hotel about a week prior. Our room was spacious, our A/C was NOT working the first day we arrived, the technical was not able to do anything so we had to sleep with 2 fans in our room. we couldnt open the windows for the street noise. The next day, I complained again about the A/C not working, they send another tech up and it was barely working. The entire stay which was 5 nights, we had to sleep with the 2 fans, the A/C is horrible and the service was not provided as it should be. The service & follow up is not a 3 or 3.5 star hotel more like a 2 star. We we tired of complaining and not once did anyone do something to makeup the issue we had for 5 nights, no one gesture by the hotel for its issue. They didn't have another room, they said. The hostel we stayed before I couldn't believe how GREAT the A/C worked and a hotel like Melia not have proper technical staff that can fix issues like this or accommodate the Guest with something else? If you can avoid this Hotel, please do so, I wouldn't stay here especially with what we paid per night, not worth it.