Hotel Rose Bouquets

I am writing to express my utmost disappointment and disgust with the abysmal experience I had at your establishment, Hotel Rose Bouquet. My stay, which was meant to be a relaxing and enjoyable holiday, quickly turned into a nightmare due to several alarming incidents that transpired during my visit. Upon my arrival at the hotel, I was appalled to discover that the bed in my assigned room was infested with bugs. It was an extremely unsanitary and distressing situation, as this kind of uncleanliness poses a severe health risk to guests. Fearing for my wellbeing, I promptly approached the reception to report the issue. To my utter disbelief, I found the night receptionist, Imesh, sleeping at the desk. His negligence and lack of professionalism were beyond comprehension. When I woke him up and informed him about the bed bug infestation, his response was shockingly nonchalant. He merely sprayed some Windex as a temporary solution and acted as if the problem had been resolved. Furthermore, he callously suggested that I sleep in the lobby since there were allegedly no other available options. Also, room service is NOT a thing in this hotel. For our whole stay (8 days) there was none, no new towels, bedding or anything else. The appalling behavior and incompetence displayed by Imesh were inexcusable. It was only due to the intervention of a helpful staff member of Pakistani descent that my issues were eventually addressed. Had it not been for this individual, I would have undoubtedly sought accommodation elsewhere. Imesh's presence as the night receptionist is a grave concern, and his unprofessional conduct raises serious doubts about the overall integrity of your hotel. Regrettably, the problems did not end there. During my stay, I had a guest wanting to visit me briefly in my room. Shockingly, Imesh took it upon himself to object to this entirely innocent and permissible interaction, even going so far as to to calling the police for no valid reason whatsoever. His irrational behavior and unwarranted response left me feeling harassed and unwelcome in the very hotel I had paid to stay in. The series of distressing events I encountered during my stay at Hotel Rose Bouquet have left an indelible negative impression on me. Your hotel, despite its seemingly attractive pricing, has failed in its duty to provide a clean and comfortable environment for its guests. Furthermore, the unprofessional conduct of Imesh and the lack of proper management in addressing these issues have further exacerbated the problem. I firmly believe that such unhygienic conditions, coupled with the unprofessional and inappropriate behavior of your staff, should not be tolerated. I am appalled by the level of service I received and the detrimental effect it had on what was supposed to be an enjoyable vacation. As a result, I will not only refrain from recommending Hotel Rose Bouquet to others, but I will also actively discourage anyone from booking a stay at your establishment. In light of this distressing experience, I kindly request a prompt and satisfactory resolution to the numerous issues I have outlined. Additionally, I strongly advise you to reevaluate your staff selection and implement rigorous hygiene protocols to ensure that no future guests endure the horrors I encountered during my stay. Failure to take appropriate action will only further damage the reputation of Hotel Rose Bouquet. If you are genuinely committed to providing a quality guest experience, I suggest you take immediate and decisive measures to rectify these matters.

AVOID THIS! If you have a bed bug allergy - avoid by all means, unless you want a histamine shock! Rooms are dirty and have with bed bugs. Although the hotel has a very nice rooftop bar and is slightly cheaper than average for this neighborhood, find another hotel with cleaner rooms and less street noise (it is too loud even with closed windows).