Hotel San Biagio

1 night - we were accommodated in a room, a small, narrow, dirty room, hairs on the bedding, dirty furniture, dirty toilets. Horrible bathroom where the toilet was stuck to the wall on one side, you had to sit horizontally on the toilet if you wanted to use it, there was also no bathtub or shower, it was something improvised, and the water went into the room. Of course the heating was not working, the owner of the hotel came (HER BEHAVIOR WAS HORRIBLE - as an excuse every time she doesn't know English well, but she understood perfectly) nervous at us that the heating wasn't working (it was 3 degrees outside), said she couldn't do nothing, the hotel is full, just give us blanket and try to find us another room the next day. 2 night - when we arrived at the accommodation, we were surprised to find out that we HAVE BEEN MOVED to another room, without giving any CONSENT, the staff entered the room, they walked through our things and moved them WITHOUT OUR KNOWLEDGE OR CONSENT in another room. I only received a message from them that they did this. The friend had a perfume, placed in a bag (as required at the airport), and the bag placed in another bag, and they managed to break the bottle without that perfume leaking into the bag, which automatically indicates to us the fact that they WALKED IN BAGS. When we arrived at the hotel, we were amazed by this and nervous and tried to talk to the reception, only she was barely on duty, she didn't know what happened and asked us to wait for the owner of the hotel to come. At 23:00-23:15, the owner of the hotel came, very nervous about why we were making a fuss, that she told us that she was looking for another room and that she ENTERED NO CONSENT in the room and they searched our things, squeezed them, and moved the things for us. I tried to explain the concept of privacy to her, and she said that SHE IS THE OWNER, and we as customers do not have the RIGHT TO PRIVACY! Climbing the stairs to the new room, we realized why she did this, to accommodate others in that room instead of us (mentioned on day 1), even though the heat was not working and it was blind in every way and to tell them the same STORY. Also, they won't let you take the room key with you, you have to leave it at the reception. After this experience, I think I could say that this property also walks through other rooms without the CONSENT and KNOWLEDGE of the clients.