Hotel Vincci Liberdade

We were really looking forward to our 2 night experience at this hotel. However, that was disappointing. Not only was it not the double bed We requested in advance, but We were given a room with two single beds on the lower floor, so We asked to change my room. We were then told that changing to another room would incur an excess charge of 25€ per day. When we checked, there were other rooms available on the same level, but we were told by the staff that it was the only room available, so we upgraded to that room for an additional two nights. The next day, at the breakfast restaurant, as we were about to choose our food, a staff member asked, "Would you like some egg dishes?". We requested scrambled eggs and fried eggs. I wondered why he didn't listen to us about that when we were our table. The breakfast had more variety than the standard one. After breakfast, 2-3 hours later a stomachache occurred and it was completely impossible for us to go out. We have enjoyed many delicious dishes in Portugal so far, but there was no sign that this kind of problem would occur. Rather than blaming anyone, we just informed the staff of the facts. "After eating breakfast, We felt really unwell, so could you please give me a drink that can adjust the osmotic pressure in my body, such as an oral rehydration solution or a sports drink?"I said. the staff replied "I'll talk to my colleague," and the call ended. The staff then entrusted the soda water and a slice of lemon to another staff member,came to our room, and asked us to sign a bill for 3€. We were saddened by the staff member who came to our upgraded room and signed for a 3€ charge during an unexplained case of food poisoning. If there is a charge for the drink I requested for my abdominal pain, why wasn't I notified of this when I contacted them? Indeed, l only told them the fact that we had a stomachache after breakfast at the hotel and were forced to stay at the hotel, but the staff's response to this was that they remained silent until we asked for a drink. In the hotel reservation request, I wrote, "I'm visiting for my honeymoon. I'd be happy if it had a double bed." We would happily stay at a 1 star hotel again and again if the hospitality that we received could be called 4 star. The location was convenient. You can also take a taxi from the airport for 10€. Uber Eats also arrives in 10 minutes (we asked someone outside because we were too weak to go out and we couldn't completely rule out the possibility that the food poisoning was due to the hotel's breakfast). We managed to calm down my symptoms with the medicine I had and was able to catch my flight the next day. Thank you for a last days in Lisboa!

Stayed here for one night with my partner before a campervan trip then booked again for the last night of our trip as it was so lovely! Stayed in a corner double room - room was modern and clean with a huge comfortable bed and A/C. Amazing breakfast with lots of options. Good location. Helpful and friendly staff. Will definitely stay here again when we return to Lisbon!