Hotel Xcaret Mexico - All Parks / All Fun Inclusive

This hotel is simply AMAZING. Customer service is superb. The hotel is super clean and there are a lot of food options, GOOD food! Not the typical average food you get in most resorts. You have access to a full service bar in your room and 24-hour room services. On top of that, you have free transportation to all Xcaret parks as well as free entrance. The reason why I give this hotel 4 stars is because it is extremely pricey. $$$$

We stayed at Xcaret Mexico in January 2024. Family of 5 traveling with a family of 3. Positives: BEAUTIFUL property, SUPER clean, VERY friendly staff and METICULOUSLY maintained. There is so much to keep up with on this property and the staff at Xcaret do a phenomenal job in doing so. The restaurants were also all very clean, great service, and delicious food & selection. The poolside service was also great and well done. Pools were clean, landscaping was stunning. Provided bath towels, toiletries, etc were very nice and accommodating. Pool towels were plentiful and super nice. We felt safe and comfortable overall. If you can take the Gondola ride to the evening show, DO IT. It was a stunning and easy ride and they let you off RIGHT by the venue. The evening show was incredible and a well put on production. Not a huge deal, but good to know: Restaurants can take some time to get into for your meal. I'm not sure if we were a busy time or not, since it was my first time here, but most restaurants we visited had a wait for lunch & dinner (not breakfast). Room service always took 45 minutes or more. The beds were comfortable, but so warm, we all sweat at night no matter how cold the room was. Also, you can ask someone ahead of time how something works (buses, shuttles, Gondola, reservations), but more often than not we were told one thing and experienced another. We didn't get mad, but it did become something we just got used to because it was so consistency inconsistent. Didn't love: After a long day of travel, you get to wait to check in. It is not an efficient process. Takes way too long and could be done so much better. Once you are done with your 30-60 minute check in, you meet your concierge. I was NOT a fan. SUPER pushy about doing the "not a timeshare" presentation the next morning. Tried to up-sell us on everything and only wanted to share what they thought we should do, and never once asked, why are you here and what do you hope to do. Really unimpressed and honestly very disappointed. Basically avoided congeries after that initial meeting. Check out was similar. You wait in line (again), they try to sell you on a deal to book your next trip and then you are dismissed. Other notes: Don't do the "not a timeshare" meeting. It takes longer than they say, and the coupons you give you will save you money, but not necessarily time. I didn't do it, but the folks I traveled with did. It was almost 3 hours of their morning. When leaving, they suggest you go to the airport 5 hours early. It took us about 90 minutes to get there and 15 to get checked in and through security. We sat at airport for 3 hours. I love to be early, but even to me this seemed excessive. For booking: The rooms only allow for 4 people, but can sleep 6. I get it, but sucks if you have a family of 5 that you'd have to get another room. Luckily, we traveled with family and so we split our family of 5 up to make it work, but sounds like this may be a thing among many all inclusive places.