Hôtel Atlantis Saint Germain des Prés

Location was really nice, near lots of stores, bus stops, metro stations and attractions. The rooms were in a good state. Some people mentioned they were small but I got what I was expecting and was happy with the rooms. It was air-conditioned and the hotel had elevator for us to use when moving the luggages etc. Most of the staff was really kind and helpful. Definitely recommend this place. However, I hope it gets through to those in charge that one of staff members was really confused and irresponsible. We first stayed in room 205 and had to extend our stay from August 6th and a very friendly staff from earlier kindly offered to move our luggages from our previous room to the next one so we wouldn't have to come back to the hotel in the middle of the day. We talked to him in the morning and everything was set perfectly. When we came back in the evening a different guy was at the desk and he assigned us to a room on the fifth floor. But once we got there, our luggages were nowhere to be found. We went back down and asked about it, then he made us go all over the entire hotel multiple times to find our luggages that they promised would take care of. The luggage was not in our previous room or anywhere on the second floor, nor was it in the fifth floor where he assigned our new room. I didn't mind walking up and down the stairs, but it was unfortunate that it was for his own confusion that I was doing it. It turns out our luggages were on the third floor and we were meant to be assigned a room on that floor, which makes total sense. But this staff told us quite stubbornly that we should go back to our room he gave us on the fifth floor. I found it odd and asked if it's possible that we were supposed to be assigned a room on the third floor, as our luggages were already there and the guy from the morning seemed to know what he was doing. To this he assured us confidently that there is no room for us on that floor. I was already a little fed up with him at this point so I asked if he was then saying that the hotel put our luggages on a random floor out in the hallway, regardless of how well secured they are with the cameras, and we have to move our own luggages unlike how we were promised in the morning. He shrugged and told me to complain to the director if I'm so unhappy with it. We moved all our luggages to the fifth floor only to get a call from him from the desk saying he was wrong and our room is indeed on the third floor. We had to move the luggage back again. The whole thing was really frustrating. To be completely fair with him, there was a very similar name on the list of reservations as mine and perhaps that's what confused him. But we were aware of that issue and tried to explain it to him but he didn't seem to understand. Also, even so, shrugging off when I said it was odd that our luggages were in a random floor and telling me to just complain to the director is still irresponsible in my opinion. Also, he made it look like the guy in the morning who was super helpful alongside the rest of the hotel staff made a mistake, when it was he himself being clueless and unhelpful. I don't want to judge the hotel itself poorly, because otherwise we really liked the room. In fact, all the other people there and the room was great. Everyone was so helpful and sweet. But this one staff member in the evening, August 6th, really ruined our experience in the hotel and hopefully this gets heard.

The elevator is hilariously tiny and will induce claustrophobia even if you don't have it. Somehow the capacity was 3. But, that's to be expected in a retrofit, and we opted to only use it to go up (one at a time). The room itself was fine. There was a long balcony over the street. The TV didn't have any English channels (usually looking for BBC world news), but we didn't come for TV. Bathtub with a shower in a good size bathroom. WiFi was available in the lobby, but not in the room. The location was good; lots of restaurants, bars, and general shopping within walking distance. There's a big pharmacy and post office a block away, and Carrefour was about a 10-min walk maybe. Two subway stations (different routes) helped with efficient routing to other areas of town.