Hôtel Helzear Montparnasse

My experience at the Helzear Montparnasse hotel was a mixed bag. The hotel is easily accessible by train and is within walking distance of fresh produce markets and restaurants, which is a plus. Upon arriving, we were welcomed by a polite gentleman who checked us in and charged my card in full for our hotel stay. He escorted us to our rooms in the main building. Unfortunately, there was a distinct smell of mold and mildew in the air when he opened the door, and the runner (rug) lining the stairs was worn and dirty. My father and I looked at each other hesitantly but continued to follow the gentleman to our rooms. My suite was the 1 bedroom Dollanier Rousseau suite, and my father had a junior suite. The Dollanier living room had a crack running through the floor, and the sofa was worn. The large toilet flush button was broken. I opened the refrigerator door to find the freezer door hanging on by one hinge and could not close it. The kitchenette was tiny. The bed was comfortable but felt damp, and the comforter was plush. The suite was cool but not cold, and as we arrived at the hotel in the evening, we decided to spend the night. That was a HUGE mistake. The temperature in the unit dropped from 70 degrees/21.1 Celsius to 14.6 Celsius/58.3 degrees, but both heating units were set to the highest level, 5. The next morning, I went to the front office, but no one was present. I emailed the hotel regarding the heat issue and received a response to check the heater settings. Upon returning to the hotel at 5 pm, we stopped by the front office and explained the heaters were set to 5. The gentleman went to my room and acknowledged the heater wasn't working. The gentleman offered us a tiny one-bedroom, clean and neat, in a different building, but it only accommodated two adults (my husband who arrived that day and me); the baby crib didn't fit in the bedroom. I explained to the gentleman the room was unacceptable. I was advised that if I checked out, I would have to submit a request for credit because he wasn't authorized to grant one. Rather than take a loss of money, we decided it was best to stay in the new room. The new room was clean, but the towel hook by the shower was broken, there was no ventilation in the bathroom, and the closet was in the living room instead of the bedroom. There was a ledge to place items in the bedroom, but you had to stand or kneel on the bed to access it (no nightstand). Furthermore, dishes, such as cups, a wine opener, and a spatula, were missing from the cupboard.During checkout, I asked for credit, and the gentleman told me to place an email request, and I might receive a 14Є to 17 Є credit. In summary, the Helzear Montparnasse Hotel has some positives, such as its accessibility and proximity to markets and restaurants. However, the rooms had some issues, including a moldy smell and worn-out furniture. The heating system was also faulty, which made for an uncomfortable stay. The staff was polite, but the options for resolving issues were limited. If you're willing to gamble, then Helzear Montparnasse may be worth considering, but travelers beware.

Had a pleasant stay at the Hotel. Farid was helpful and provided with excellent service. Plan to come back on my next trip.