htop BCN City Hotel

If you want to book a two-star hotel, this is a good choice. Nice room with simple bathroom. Everything is there for a good overnight stay. Complete breakfast room and breakfast, but above all very friendly and helpful staff.

To give this hotel a rating of 2/5 is extremely generous.Upon arriving at the hotel my family and I were greeted by a friendly receptionist( we wish we had asked his name) however we were made to pay a “touristic tax fee” of €33.60 per room( we had booked two rooms), this fee was completely unexpected and we were not informed about it prior to us booking. As well as this fee being unexpected it was also completely unreasonable as the rooms did not match what they were presented to look like on the website. We already knew that this hotel would not be up to the standards of a 5 star hotel however, the rooms were something out of a horror movie(not an exaggeration). The air conditioning was non existent despite the heat reaching temperatures up to 34 degrees, there was a particular problem with ants and cockroaches who even made there way into our beds, the walls are extremely thin and you can hear everything from the other rooms, especially the cleaners who decided to loudly clean at ungodly hours of the night(4 am.) The shower in one of the rooms we booked broke down halfway into our trip and instead of being compensated we were moved to an even worse room.(the next day someone else was put into a room with a faulty shower?) On top of the horrible excuses of rooms that are not fit for humans, the customer service of this hotel was extremely poor. The biggest issue was not even the language barrier it was the attitude and aura of some of the people at reception, again we wished we had asked the man who had greeted us for his name as every-time he was at reception he treated us with kindness and respect. Any other receptionists that were working there were extremely rude, stand-off ish and at times refused to even look at us when we spoke to them. Overall the only positive aspect of this hotel was the location, Sant Pau is beautiful area close to beaches, attractions, many restaurants and more. I don’t know how to express how much no one should EVER stay at this hotel.