Hyatt Centric Cambridge

Let's start with the good and then discuss the lower service rating. Long review incoming. The good: this hotel was beautiful inside and out. Its located about 2 miles from the city so it's not busy but you can drive everywhere in a relatively short time. The room was spacious, the bathroom has an automatic low lumin light on the ground so you don't get blinded going to the bathroom, and the TV has chromcast capabilities so you can screen share between phone and TV if you don't want to watch British TV. There is a massive grocery store 200 meters away from the hotel and a soccer field/running track. The hotel was quiet, even with families that had kids running around. There is on premises parking for a fee, but the area was amazing Lower mark for service: so I had three problems while I was there, the card holder for activating the room was broken, my door wouldn't shut, and misinformation about the gym. I was told the gym was 24 hours by one member of the staff and then told it wasn't open by another member and they wouldn't show me where it was (but I found it and it just needed my key card to unlock). As for my door and key holder, I reported to the front desk three times that they key holder was broken and they needed a new slide because the plastic was broken on the hinge and that my door would not shut. The first guy said report it in the morning, the second one said "we can move you rooms or have maintenance fix it" and seemed more interested in pushing for maintenance to fix it. At checkout when I reported it the third time, the ladies were concerned, offered compensation due to the first two times I reported it (which is the reason for 2 stars) and when i wouldnt take compensation, they said they would make sure that the hotel manager and owner were made aware of what happened. Even with the lack of great service, I will recommend this place and stay here again if in the area.

A brand new hotel that felt a little unfinished, the interior loft style design felt a bit dated rather than cutting edge. The square meterage of the (baby blue) room was huge but it was full of dead space and is the only room I’ve stayed in recent years that didn’t have a desk (I do love a fridge in my room however so I was glad of that). I was unable to charge food in the restaurant to the room and while tasty 2 drinks and a pie and mash was over £30 (watch out for the 12% service charge that is automatically added to your bill). We felt the food choices a bit overly clever (venison/squid ink etc) and actually ended up going to the local beefeater for its less fussy menu and better value for money if not as tasty. The staff however were very nice and friendly (perhaps the hotel could invest in some heaters for them though)!