Ibis Kuala Lumpur City Centre Hotel

I have only a few good things to say about this hotel, which was that the front desk staff were nice, and the location is central. But wow, this was probably one of my worst hotel stays across the many hotels I’ve stayed in across price ranges; it went wrong from check in: there was a small rush checking in late at night, and the staff seemed overwhelmed at the amount of guests checking in. There was no organization. No queue. Guests not checking in who had problems/requests were cutting in front of me even though it was late and I’d already been waiting for a long time to check in. There was no manager or staff maintaining order or directing the crowd on what to do. Just a mess that I would rather not be dealing with at 11pm. I check into my room, and even though I paid extra for a high floor, the view was of a cramped inner courtyard with walls of windows looking in. These views should be priced separately and lower in my opinion for how much they feel like a prison cell under 24-hour surveillance. I asked to be switched to a different room, and while the next room itself was fine it was right beneath the hotel bar; there was no sound proofing to speak of. I could feel the music vibrating through my diaphragm that’s how loud it was. Also, I noticed dirt marks on the sheets. I had to ask again to switch. This next room was on a lower floor, but it was late and I just wanted to go to sleep. I check in and the sheets/towels were some of the dirtiest I have ever seen in a hotel. I took pictures. On the sheets were grease stains, dirt marks, pen marks, and also mysterious grey streaks on the folded towels. At this point it was well after midnight and I just needed to sleep, which I did on the bed with the slightly less dirty sheets. The next morning I brought this up to the front desk and was switched again. They said a quick sorry and that was that. The lack of concern when I described the state of the sheets concerned me, because clearly this information was not news to them. The final room was better when it came to the state of the sheets, but on close inspection there were still a few mysterious stains/marks that I just had to not think about. Also the elevator malfunctioned at one point and wouldn’t go up or down and I was afraid I’d be stuck inside. Clearly, this place needs a management/maintenance overhaul. It was probably the worst “4-star” hotel I have ever stayed in, which is surprising for such a recognized global brand. The nice workers were the sole redeeming quality. Everything else needs a complete overhaul from the ground up.

Service in this hotel is very disappointing. I had booked room more than a week in advance with full payment in advance. However, upon reaching the hotel the lady at the reception could not provide me a room at 3 pm which is normal check in time. I got my room at 5:30 pm. I was also expected of leaving the room sharp at 12 pm. They did not compensate or went extra mile to make customer happy & convinced. Breakfast in this hotel is not as per with the price. Everyday has the same options. The house keeping did not clean the room at one day & I had to report to the reception to make sure the room is cleaned. Such services are not expected from a 4 star hotel. Very disappointing. No care to the customer’s opinion or their sentiments. The reception lady was very rude & she paid no heed to make us feel comfortable. Will never recommend this hotel to anyone. I will not recommend any Accor hotels to anyone. They failed in hospitality.