In Riva al Lago

*****BE CAREFUL MARIO THE OWNER IS A CHEATER HE KICKED US OUT OF THE HOTEL AND NEVER GAVE MY MONEY BACK**** MARIO IF YOU'RE READING THIS: YOU MAY NOT GIVE ME MY MONEY BACK BUT I'LL MAKE SURE THIS REVIEW IS IN EVERY SOCIAL MEDIA AND ITALIAN NEWSPAPER ------------------------- The whole mess kicked off when I booked based on the Rehalt website promising a comfy twin bed. Guess what? I got hit with bulky bunk beds that felt like they were straight out of a bad joke. So, I strolled down to the front desk to sort things out and ask for a different room. The receptionist couldn't care less. She was like, "Yeah, we have a double bed room for you tomorrow, but you gotta cough up more cash." Seriously, a money grab for a mistake that was not ours? We ended up agreeing.. Next day, my boyfriend and I had a chat with Mario, the owner, around 10 AM. We talked about getting into the new room by 2 PM. He specifically mentioned we can enjoy the day and come back at 2pm for the other room. Well, Mario forgot to mention that I needed to clear out my stuff from the other room before the switcheroo. Fast forward to 1 PM, we're back at the hotel, bags packed and ready to roll. I swing by the reception at 2 PM sharp, and there's Mario, standing there like a ticking time bomb. He didn't greet me with a friendly reminder about the room key – oh no. Instead, he went ballistic, **practically yelling about where I'd been and why I hadn't handed over the key yet.** Stunned by his freakout, I asked what was up. And what did I get in response? More yelling, but this time with bonus insults. I wasn't having it. I fired back, defending myself against his wild accusations. Can you believe he actually called me a liar? All this while I was paying extra for another room in the same joint! As things heated up, Mario's inner crazy took over. He straight-up told me to get out of the hotel, right then and there. Yep, you read that right – I was being kicked to the curb over a stupid disagreement that could've been sorted out like adults. Of course at the end the only cheater in MARIO since he still hasn't gave me the money back from the 2 nights left that I couldn't enjoy because HE KICKED US OUT. And yes, I've sent him several emails and NOTHING, HE HUST IGNORES THEM! I've traveled a lot and been in many places, but I've never seen this disrespect and agression from a """"hotel owner""""". If you're cool with bogus beds, a loony owner, and a financial fiasco, then hey, this is your spot. But honestly, you deserve way better than this circus. Keep looking and don't support this kind of persons!!!!!!!

A comfortable and clean hotel in a good location for visitors to Como: very close to Como Lago Station and in walking distance of the main Como station; it's also close to the ticket office for Lake Como ferries. There are a variety of nearby restaurants.