Inn Possible Lisbon Hostel

Great hostel and friendly staff although the checking in rooms every morning is a little bit odd and boarding school-like... Never seen that before! Definitely not a party hostel but it's nice and chilled and rooms are fine.

I am a female who needed to spend one night in Lisbon and made a reservation at this place a few days before arriving. While making the reservation I was specifically asked if I wish to be in a women-only room or in a mixed room with both men and women. I reserved a women-only room. I arrived in the evening and the girl at the desk instructed me how to find my room. When I entered the room all the other women had already arrived, but the bed that was supposed to be mine had no sheets, or blanket, or pillow on and one of the women told me that earlier in the day people had come in and taken it all away because the girl who had been sleeping in that bed had lice or something like that... So, I called the receptionist who had not been made aware of the bed situation and seemed confused. She told me to wait a little and that she thinks she can find another room for me. I asked if it would be a women-only room like this one and she said ‘I think so.’ Yet when she took me to my new room a short while later there were two guys there and so I asked if this is instead a mixed room, meaning that there will be guys but there will also be other women in the room beside me. ‘Yes, it is, I am sorry’, she responded confirming my hope that at least I will not be the only woman in this room. However, as the evening progressed two more guys came to sleep in the room and there were never any other women. I was left to spend a night in a room with four men despite the fact that I had paid for a women’s room in advance. I find that highly inappropriate and also very, very unprofessional on the part of the hostel. Why did nobody warn the receptionist or me earlier in the day that there was a problem with the bed in which I was supposed to sleep? Did it not cross somebody’s mind that there are other people who would have to sleep in that bed in the very near future? The receptionist did not even warn me that I would be sleeping in a room with men and acted as if she was hoping I would not take notice of that even though I had specifically asked her a minute earlier if I would still be able to sleep in a women-only room. I believe I should be partially refunded for my stay at this place and I sent an email to the hostel to tell them that, explaining the whole situation very clearly. They never responded, which I find reprehensible.