iQ Hotel Milano

Milan was the last leg on our trip that took us from Naples to four other major cities before arriving in Milan right before midnight. The customer service was sadly lacking to put it lightly at this hotel. The front desk staff were condescending, dismissive and projected an aura of aloofness and arrogance. We ran into an issue with our reservation where we had booked a room for three but it was appearing as a party of two. Rather attempting to accommodate, their solution was to book an additional room. No compassion and no understanding whatsoever. Also, no manager or supervisor on duty, nor a willingness to contact management to find viable solutions. The fact that we were traveling with a minor, we had no choice but to book a room at a different hotel. Thanks Marriott for helping us out in a difficult situation. We ended up staying at AC Milan and the service couldn’t be more strikingly different. Bottom line, IQ Milan is a relatively small hotel with limited flexibility and lacking in customer service. Typically poor customer service is endemic of poor management, quality control systems, and no presence of customer service professional development for staff. Do yourself a favor and seek larger hotel chains such as Marriott or Hilton. Not worth sacrificing service for saving money. In our case, we ended up paying for two nights at this hotel since they were unwilling to waive the room cost plus the expense we incurred staying in AC Milan.

My recent stay at this hotel in Milano, near the Central Station, was an experience beyond expectations. Travelling with my mother, we were greeted with exceptional hospitality that set the tone for an unforgettable visit. The hotel's proximity to the Central Station is incredibly convenient, making it a breeze to explore the city. Immaculate cleanliness and a welcoming ambience awaited us upon entering our room. The attention to detail in the room's design was evident, and the complimentary mini-bar was a delightful surprise, adding an extra touch of comfort to our stay. The Internet was great, as well. The breakfast offered a feast, featuring a diverse array of options. From delectable pastries to fresh fruits and a Nutella fountain. The restaurant and bar further elevated our stay, with complimentary Prosecco at the bar. The hotel boasts an impressive range of facilities, including a gym and a spa. What truly stood out was the provision of a shower for guests to use on the day of check-out, irrespective of when they returned to collect their luggage from the free and secure storage. This thoughtful touch added immense convenience to our travel plans. The staff at this establishment were the true gems of our experience. Warm, courteous, and ever-helpful, they went above and beyond to ensure our comfort. From the front desk to the restaurant and bar staff, their friendliness and professionalism left a lasting impression. Overall, our stay at this hotel in Milan was nothing short of spectacular. The combination of a central location, luxurious amenities, great breakfast, and outstanding service makes it the only choice for future visits.