Kim Tian Hotel

We checked in at twelve at the mid night and welcomed by one sorry to say (TERRIBLE) Chinese mainland Women ( night shift staff )by shouting at us while pointing where should we park our car, She don't even know how to be polite to people at least smile and respect their customers. How come a very very RUDE ( mainland china women ) be a front desk girl .The hotel also have ridiculous rules that they don't allow even four person to stay in a family room with two Queen beds. They insist to extra charge $20 for each person without giving any extra facilities. We have an argument about it and this ridiculous staff even exaggerate and lie to her Boss that I'm hitting her and shouting that she wanted to do a police report . There are a lot of CCTV as a prove that I don't even touch her. Also there is a ill old woman with wheel chair always sit near the reception all the time. The duty staff also don't even know what is iron when we asking for the iron at the next day. We were upset with the very poor facilities. This hotel does not deserve even a half Star. When I asked about the room rates for the next day, to continue the stay, the RUDE staff even tell her Boss in Chinese language to charge us for the same room for $100 rather that $70 for the next day in front of me without knowing that I can understand Mandarin even I am not a Chinese. We were more upset when the next day I called the customer service (which is that RUDE staff) pretending that I am the other customer and asked for the room rate for the next day and She said that the rate is $70. See ! It was so biased!!! I swear I'm not gonna stay there for the rest of my life with that kind of services. If They wanna practise that kind of attitude they can go back to mainland China and not suitable doing any business in Singapore or anywhere. When I read other reviews for this hotel, many customers experienced the same rude attitude . EXTREMELY NOT RECOMMENDED !!!