Kings Park Hotel

I recently had a highly unsatisfactory experience during my stay at Kings Park Hotel. Not only was I subjected to unauthorized transactions from my bank account, but I was also unfairly charged for professional cleaning, even though I had left the room in an acceptable condition. I was taken aback when I discovered that the hotel had randomly withdrawn funds from my bank account without my consent or any prior notice. As a responsible customer, I believe that transparency and integrity are critical in financial matters. It is unacceptable for a hotel to take money without permission, and I demand an immediate explanation and a prompt refund of the deducted amount. Furthermore, I was astounded to receive a bill for professional cleaning of the room, claiming it was left dirty upon departure. I want to clarify that I have always respected hotel policies regarding cleanliness, and I made sure to leave the room in good condition. To impose such charges without proper evidence or communication beforehand is unjust and unfair. I expect the management of Kings Park Hotel to provide a detailed breakdown of the additional charges, along with any supporting evidence that justifies the alleged uncleanliness of the room. Moreover, I demand that these baseless charges be immediately reversed, as they reflect poorly on the reputation of your establishment and breach the trust of your guests. Hotels should treat their customers fairly and take responsibility for their actions. Unfortunately, my stay at Kings Park Hotel has been tarnished by these unnecessary and unfair financial impositions. I urge the hotel management to address these concerns promptly and resolve the matter satisfactorily. Failure to do so will force me to escalate the issue through appropriate channels and consider further action, including legal measures if necessary. It is my hope that Kings Park Hotel rectifies this situation by refunding the unauthorized transactions and waiving the unjust cleaning charges. I eagerly await a response within a reasonable timeframe, not only to regain my trust but also to prevent similar experiences for future guests.