Kivotos Mykonos - Preferred Hotels & Resorts

Amazing hotel with great staff and fantastic location. Close to everything the town, the beach clubs and you can walk also to the small town of Ornos for a dinner or lunch. The cuisine is also one of the best we ever experienced. The dinner is fine dinnning but greek which is a plus as in Mykonos the culinary experience is dominated by Japanese and other international cuisines.

Location. Absolutely fantastic. 5 star. Facilities. Brilliant. The private beach was amazing and the pool and bar great. As h as in, I can’t say enough about the private beach, wonderful. Price. It’s expensive. I suppose you expect that so it’s not a massive negative but be prepared, it’s VERY expensive. The staff. Super friendly, 10/10 The food. 5/10. Okay but not fantastic. Atmosphere. Super. Lots of nice guests, nice vibe. So all that really deserves a 4/5 star review. That’s where the praises end. When you go to a luxury hotel like this there are certain things you’d expect. The main thing I’m looking for is great service and this was sadly lacking. We have also booked Calilo in Ios. The difference was night and day and half the price. Their welcoming procedure has been fantastic. Lots of communication, emails with information, questions about what we want, you could see they’ve put effort into it. Kivotos? We got an invoice by email. If you’re going to charge these prices, put the effort in! We arranged a hugely expensive transfer with Kivotos. I think it worked out at about €8 a minute. The plane was late but even so it still took 20 minutes to find the guy. He wasn’t waiting at departures with a sign so we had to call the hotel who called him to call us. A bit of a farce. On arrival at around 8pm we waited in the foyer for 25 minutes before being taken to our room. No kidding. The receptionist said there were no other staff and we had to wait. Not exactly the luxury treatment you’d expect paying €1700 a night. We were also told that the next day they would arrange welcome drinks and a tour. No one got in touch. I didn’t chase it but it would have been nice to have someone contact us. They suggested we go to dinner at their restaurant. So we wandered down and sat at a table. We got a menu straight away. 30 minutes later someone came to take our order. When I say came over, I went to the bar to ask for someone to come. Again, for these kinds of prices you don’t expect to have to find people to serve you. They didn’t even bring drinks! The food came. Another 20 minutes later. With the drinks we’d asked for earlier. The price was insane and the food was pretty poor. They’re trying to prepare Michelin starred food but somewhat failed. However again, I don’t care about the money or necessarily the food. It’s the service. As an aside it wasn’t busy, there were three tables taken. At breakfast we waited 10 minutes to be served then had to remind them about the coffee and breads. When the breads did some they hadn’t brought the butter so again I had to flag someone down to get some. The rooms are pretty tired too. Cracks, holes, tiles moving. The glass table by the pool in the room had a big crack in it. A little bit of maintenance would help. There were a number of other examples but you get the idea. It’s all about the little details. If you want to charge Four Seasons or Maldives prices you really need to make sure people feel looked after and don’t get frustrated because your organisation is lacking. The weird thing is, it wasn’t a constant, it was really variable. One day it’s fine the next day it’s a mess. The staff again were amazing. Really lovely so I can’t fault them at all. If you do come here, lower your expectations. Don’t expect true luxury. Don’t expect the price you pay to reflect how you’ll be treated. But the location and facilities are fantastic. For some maybe they don’t mind about the little details but for me, that’s exactly what you pay for.