Lava Suites and Lounge

The first thing to look into before I get into my personal experience relates to the photos on the website are mainly from 2015 and do not accurately reflect the current state of the property. Due to these outdated pictures I made my decision to book this hotel. In terms of my personal experience I will begin with the positive part of my time at the hotel. The positive aspects: the location is fantastic, with an incredible view, and a short walk to the action in Fira. While we were there we witnessed the pool and spa being maintained and it looked clean. Everything else falls short. The common areas were functional but very limited in space if the hotel was full. The “lounge area” had two loungers and most guest wouldn’t have a place to use the area. At best two other loungers could fit so it was more like a private rooftop patio area for the first family who secured the space. The other common space to sit was similar in that there were only a few tables available. The room we had was atrocious. The only window we had didn’t have full window coverings so at night the main area was in full view all lit up for anyone who walked past. Speaking of, the entrance had a rope clipped across which anyone walking along the very busy walkway along the coast could easily remove and walk freely around the facility. We witnessed this as people came in off the path to use the staircase as an instagram photo op space. The main area by the way was also the “beds”. There was a bedroom but we had three people in our group so two of us had the “second bedroom” space which was the “couches” in the main area - which was concrete molded platforms with a 4 inch foam acting as our “mattress”. The kitchenette came with only two glasses - despite their knowledge of our booking including three guests and when we asked for a third glass the manager looked at her watch at 4:50pm as she was leaving for the day and asked: can I get it for you tomorrow? Which, as you can guess never did happen. The wifi couldn’t reach beyond the first couple feet within our room so I had to pull in one of the outdoor chairs to sit by the front door so we could get service. I had to bring in the outdoor chair because the unit didn’t have any? Just the uncomfortable “couch / bed “ things. We had planned to stay for 4 nights but left after the first night - which was very inconvenient as we had to leave the Fira area to get accommodations and it was very costly taking cabs everywhere to the sightseeing spots. If this had been hostel prices and corresponding expectations this spot would be sufficient, but not as a luxury accommodation.

Probably one of the best views in Fira in a fantastic location. Serenity room (550+ euro per night) did not meet expectations as it lacked maintenance. The sun lounge was missing, shade sail was missing, outdoor cushions were stained. The photos online aren’t an accurate reflection of how the room was presented. Staff were very kind and helpful in attending to issues (air conditioning + spa issues) to the extent they could. Breakfast was done nicely. 2 star rating reflects the overall experience and value proposition. The owners need to spend some money fixing the rooms and outdoor area of this suite.