Le Casablanca Hotel

Special shout-out to Amine and the older gentlemen who served us at dinner! Review has quite a few negative points so I wanted to ensure I called them out! I’m quite surprised that this hotel has as many positive reviews as it does. I’ve read some regarding that those who are non people of color/French speakers receive better service and I am suspecting that this is the case. Details below! I tried to organize them out to be as thorough as possible. For context, I stayed here one night with a friend of mine after spending 2 weeks traveling around Morocco staying in 5 star hotels the whole time. This is by far the worst but I do have some positive things to say. Check In // Initial Impressions ⬇️⬇️ Overall very seamless, room was prepaid with credit card points and they collected a deposit of $100 USD upon arrival. The man had to take a call while assisting us so my suggestion to the hotel would be to have two people available to triage guests upon arrival. We arrived via taxi and the taxi was not allowed to drive into the driveway for some reason so we were on the street briefly before the staff came to assist with baggage. The Ambiance ⬇️⬇️ 10/10 I love the decor, the smell, and the care that went into developing the interior lobby, restaurants, and garden area. It’s extremely elegant and it’s one of the reasons I opted to stay here rather than some other options. Room Service ⬇️⬇️ We ordered room service a couple times and the man who came up to serve us is probably one of the kindest people at this hotel! Amine came up to bring our bottle of wine and we got to chat a bit. We ended up ordering more wine and some cake and he came up once again — he had such a pleasant aura and I knew he was genuinely interested in providing a food experience. I think he could teach the rest of the staff a couple things on being kind. We tried to order cheesecake and it was not available. Additionally, the bottle of rose we were selecting was not available so we went with another option that ended up being tasty as well! Departure ⬇️⬇️ We called a taxi to come pick us up but I suppose there is something going on between gran taxi and the red taxis (I think perhaps the app should not be allowed then?). Anyways, our taxi arrived and the hotel staff just stood around and talked back and forth about how the car won’t go to the airport but they could bring us to another taxi etc. The staff then asked if we booked a transfer with the hotel and I told them we did not (65 EUR from hotel, I paid 35 EUR by having the smaller taxi take me to a gran taxi). All in all, the hotel staff just stood around contemplating our departure as if we didn’t have somewhere to go. Finally I offered to put the stuff in myself and they then were able to load our belongings into the car where we took a short ride to the city to hop in a larger vehicle. My recommendation to the hotel would be to give guests information regarding Taxi politics so that guests can call the larger taxi directly etc. I thought the hotel transfer price was insane. All in all, you can get much better service elsewhere. If you want to just visit for the architecture then I’d say it’s definitely worth it!

We had three rooms and stayed there for 3 days. The hotel had some positives, but also a few areas that could be improved. The staff was friendly and helpful, and the location was convenient. However, the room was a bit outdated, and the amenities were somewhat limited. With some updates and enhancements, it could become a more appealing option for future stays. The roadside rooms at the hotel suffer from traffic noise, which can be a significant inconvenience for light sleepers or those seeking a peaceful stay. However, if you're not bothered by external noise and prefer easy access to transportation, these rooms might be suitable. It's always helpful for the hotel to offer alternatives for guests seeking a quieter experience.