Le Grand Galle

We loved our stay here. Beariful spot by the water. Room was really nice overlooking the water. Keeping the door open made us feel comfortable indoors but whilst getting the coastal vibes. The facilities were really lovely - can walk down to the water.. nice grassy area by the pool. A hot spa and a small gym. The restaurant was nice - we enjoyed both our breakfasts and dinners. Service by all staff was really nice. We were always looked after and quick response to any needs.

Worst Online Booking Experience ! Rating: ★☆☆☆☆ I had the misfortune of experiencing an absolutely nightmarish situation while trying to book a villa through the hotel's payment portal. The incompetence and lack of responsiveness displayed by the hotel's customer care service have left me utterly frustrated and disappointed. I made a full payment for the villa through the hotel's payment portal, only to discover that the booking was unsuccessful. As expected, I promptly contacted the hotel's customer care service for assistance. However, that's when the nightmare began. I was repeatedly directed to a higher level department, and the responses I received were both misleading and evasive. The hotel's representatives claimed that the paid amount was not credited to the hotel bank account, even though it was clearly debited from my bank account during the transaction. Even thought I have called multiple times to the hotel relevant parties, They haven't even picked the call to resolve this issue. Not willing to settle for this explanation, I diligently contacted my bank partner to investigate the matter. After a thorough examination, they confirmed that the full amount had indeed been credited to hotel bank account. This revelation only added to my frustration, as it pointed to a clear mishandling of the payment by the hotel. The distressing part of this ordeal is that it has been ongoing for more than five working days, and the hotel has been completely unresponsive to my emails. It's as if my concerns and complaints have fallen on deaf ears. This entire experience has been nothing short of a nightmare. The hotel's negligence, misinformation, and lack of communication have left me deeply disappointed. I not only expected a seamless booking process but also a certain level of professionalism in handling payment discrepancies. After couple of days, the hotel called me and said the previously paid amount was credited to the hotel's bank account. They didn't even felt sorry for that. I felt the lack of customer satisfaction of this hotel. I requested the full refund from the hotel. They credited the full amount after 15 -20 days of time. I would strongly caution anyone considering booking a villa/room at this Le Grand Galle to think twice. This situation is a glaring example of how a lack of responsibility and communication can mar what was supposed to be an enjoyable experience. Their web site payment portal also too unresponsive. In summary, my recent experience with this hotel has been nothing short of a disaster. The inability to resolve a straightforward payment issue and the complete absence of feedback or communication from the hotel are inexcusable. I hope that sharing this review will alert potential guests to exercise caution when dealing with this hotel's booking and payment processes. It is unfortunate to say that I am left with a sense of deep disappointment and dissatisfaction.