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I recently had an extremely disappointing experience at this property. I booked a stay at a particular hostel fully expecting a smooth and enjoyable experience. However, I was met with a shocking refusal to check me in, despite the fact that I am pregnant and had informed the manager, Tomek, about my condition beforehand. To make matters worse, the reason for their refusal was that I arrived a bit later than expected. I had clearly communicated the possibility of a late arrival due to a flight schedule, but the management seemed completely unsympathetic. Instead of showing any understanding or flexibility, they simply rejected my request to check in. What baffles me even more is the lack of transparency regarding their check-in policy. During the booking process, I was never informed that I had to arrive before 9 p.m. The only information displayed was that check-in time would be available after 2 p.m., which is the standard practice in the hospitality industry. It is deeply unfair to expect guests to meticulously search for hidden restrictions that are not clearly stated during the reservation process. To add insult to injury, I even offered to pay an additional cost for the late check-in. I was willing to take responsibility for any inconvenience caused by my delayed arrival, but this reasonable proposal was met with a flat-out rejection. It is utterly disappointing to encounter such rigid and uncompromising attitudes from a hostel that claims to prioritize guest satisfaction. As a pregnant woman, I had hoped for a comfortable and stress-free stay. However, this experience left me feeling disrespected, disregarded, and let down by both the hotel and the booking platforms that facilitated the reservation. The lack of transparency, inflexible policies, and insensitivity demonstrated by the hotel management have left a lasting negative impression on me. Especially communicating with Tomek left really negative experience. I sincerely hope that my review serves as a warning to others and prompts the necessary changes to prevent similar incidents from occurring in the future. No guest should be subjected to such unfair treatment and disappointment when all they seek is a pleasant and hassle-free experience.