LyvInn Hotel Frankfurt Messe

Modern hotel with efficient online check-in and check-out. Walking distance from Messe. Many restaurants in the neighborhood. Nice that the room was not too hot. Good bed. Window shade on the outside and inside make it really dark. When the window is open there is noise from airplanes, trains and traffic, but with the window closed it is silent. Friendly employees. Casual breakfast place can be crowded. Good coffee and delicious bread.

This was single-handedly the worst customer experience I’ve ever had at a hotel. I am still incredulous that this happened. First, there is no available telephone number either on their website or their Google maps page. You can only contact them via email or by using their chat ‘service’ (which they do not answer even after waiting 20-30 min). There is no parking available nearby. We had been traveling for 5 hours, we were very tired but we did not even have a chance to stop nearby to even check in. When I finally quickly came into the hotel to inquire about parking spots, the receptionist was wasting time cleaning the same clean spot over and over while there was a line of customers waiting. She ignored us, was rude to another couple who asked her a couple of questions. She did everything she could not to do help those waiting, which explains why nobody was answering on their ‘chat service’ on their website. As we still needed to find parking, I quickly asked her where we could park and our car was still running outside. She was the rudest receptionist I’ve ever encountered. “You pay 35 euros or figure it out” she said in the most condescending, disrespectful manner. When I further asked her whether there was any parking nearby, she did not want to help and with a rude attitude just responded that I should go figure it out. When we finally ‘figured it out’, after we checked in, I informed her and her colleague that I wanted to make a formal complaint. She did not attempt to apologize for her behavior. They just provided me with a business card. She would not even give me her name, stating that ‘her manager already knew who she was’. The room was not clean, we found pistachios on the floor. All in all, I would not recommend this place. No parking, no way of contacting them, and the customer service is deplorable. Never again.