Maldron Hotel Merrion Road

I stayed here for 4 nights of discomfort and sadness. A broken toilet seat, broken shower head, and having to ask more than a dozen times to have the heat turned on in my room were the biggest problems during my stay. I finally gave up and had a freezing cold room where I could see my breath while fighting off a terrible cold! I had to wear my winter coat in the room despite pleading with the front desk that I had a fever and needed to rest in a warm room. Staff pretended to be helpful by telling me they would turn on the heat, but it generally turned off within an hour as the front desk controls the heat to each room (not the thermostat on the wall-that’s just for decoration!). One manager finally came to my room to check after 5 requests when it was finally turned on for longer than 15 minutes, but the heat was turned off within 8 hours again after that visit. Restaurant and bar crews were not engaging with the guests. They spent most of the time talking to each other. I ordered grocery delivery (medicine and water as there was no complementary water or fridge in the room) from elsewhere as there was not an option for food at the hotel (aside from the overpriced breakfast I ate in the morning) that I could figure out. Rather than receive my delivery after I told the front desk I ordered it and it was paid for and that I was sick and would rather have it brought to my room, they told the delivery person to wait outside in the cold. The delivery person left my stuff next to the building outside where I had to retrieve it. I had to evacuate for a fire alarm right after I returned to my room down several flights of stairs only to be told by the front desk that it was only a drill. Upon returning to my room, the fire doors were still locked, and I couldn’t access my room without going to the front desk to request access. Before the management posts about how they will discuss my pointers with the staff and that they are disappointed that my stay was not satisfactory, please just do that for everyone else who will stay there in the future despite my dire warning. I won’t be coming back, so I will never know if you have made improvements or not, so telling me about it doesn’t do me a bit of good!

Staying at the Maldron Hotel Merrion Road has been a perfect experience. The rooms are actually really soundproof and very comfortable, the wifi works great and the bus stops right in front of the hotel. You can also choose the train by walking ten minutes tops and enjoy a beautiful view of the Irish coastline. Nevertheless, more than anything, what makes this hotel special is its staff: kind, smiling, competent, attentive to your needs. I arrived for once much earlier than I thought and was granted early check-in, by a very professional lady, whom the hotel can be proud of having among their employees. I highly recommend this hotel!