Mangosteen Ayurveda & Wellness Resort

Honestly great place. But the obvious arrogance of the owner as per previous reviews leaves a bitter taste. Would never go back due to this. Looking back my partner and I made a horrible decision to invest in their membership. We struggled financially after Covid, and placed our repayments on hold which they were happy to do so. Fast forward 3 years and due to out financially difficulties did not wish to continue with the membership, understandably did not expect a refund of $8000 but atleast some consideration of the amount that we paid to offer some benefit. Legally we had no grounds, but stupidly we expected this owner to have some sort of compassion, which he did not. The only way for us to look at it positively is thinking that we altruistically provided financial donation for an obviously struggling 5 star resort which although has incredibly fantastic staff, is held by two pillars of arrogance and entitlement, and will more than likely never gain any improvement due to his inability to take any criticism. We have taken this as a loss but this message is motivated by the anger of how we were dealt with, and needs to be considered by anyone that considers there to be a professional, ethical standard when dealing with customers. And just to add, as per his response below there is a lack of humanistic understanding from this person. It was OUR CHOICE to be financially restrained and therefore to ultimately lose $8000. Although no legal standing as per your well written contract, you as the owner have the capacity to offer something toward our $8000 deposit to which we had sort no benefit and to which you gained for doing absolutely nothing. When we had initially requested a refund when Covid had initially hit, you had declined stating that your resort was under financial scrutiny as a result of Covid. Now that you have made it clear that you are not, you may well have assisted us in receiving some kind of benefit after the $8000 we had already spent. Glad to hear you’re doing well, please continue to respond so you can continue to confirm your arrogance.

After three weeks of backpacking Thailand I was looking for a place to relax for a few days while doing yoga so I booked the pure yoga retreat. The villa was incredible, the shower was definitely the highlight. I also met great people in the classes and the community table. However, I was left with a bittersweet feeling. I felt I was lacking information from reception when I first arrived. Stuff like the beach shuttle - I only learnt about it on my last day because the receptionist saw me leaving the resort (I was going to the shops nearby) and offered it to me. Also the community table, the sign is so small I only learnt about it because I was invited by other guests. I feel it should be a must to explain when guests first come in, especially solo travellers. Food - I didn’t know much about Ayuvedra food. Most of it was delicious but I wasn’t given any introduction and felt I was just fed and not really given a choice until one of the waiters told me I could have fish if I wanted which I then had to negotiate with the waitress the day after. Another day, I ordered a coffee after lunch and was told it’s not included. When all my meals are included I’d also expect a single coffee to be included in it too. The spa was good, the one time I used it when asked for prices and more info it was just too expensive. The gym was outdated and cramped. Yoga classes were good, very easy to follow and not hard if you are getting started. However, the room gets extremely hot especially for the 3pm class. Overall, after extending my budget, and paying over 10 times what I was paying for a night stay in other places in Thailand, to fit this resort in, it simply didn’t meet the expectations.