Maximus Resort

A luxury hotel that has fallen behind quality with poor food execution, watered-down cocktails, and cheap looking rooms. Children hired for cheap to work at the welness bar that limits the amount of drinks to 3 per person. They never mentioned this beforehand. The wellness is packed and very crowded. It is obvious this hotel cuts every corner to save money. The staff, however, is very nice and professional, but you can clearly see they are frustrated with the way things are managed.

We have booked an unlimited wellness stay with deluxe room for two nights. The wellness was OK, but the room was an absolute disaster. 1st of all, I've never seen a deluxe room in 4* hotel that is a double room with locked door in the middle and you can hear everything in the other room, without an armchair, where you can sit and read a book. Only two small broken chairs, that was barely able to hold my jeans and jacket withouth getting broken are included in this 350e per night room. No balcony and a bad smell in the room was also a surprise. Also paper-thin walls are worth to be mentioned here, you can hear everything that happens in the hall, in the next room, the room above.... 2. the AC did't work. there was a 26°C in our room during the day. and 25,5°C at 22:30, when we went to bed. We asked, and complained about that multiple times during our 2night stay. every time they told us, they will send/ have sent a technic worker to our room to check it. but nobody has ever show. after 4th or 5th complaint they started the heating in our room, and it could not be turned off from within the room. The temperature was 26°C at the moment. After I yelled on them trough the phone, if it is so complicated to turn on an AC? The AC started working, without a visit of a technician. Just like a miracle. Of course they turned it OFF after 15min. Because it was 8PM and the AC only worked in some intervals.... We tried to open the window to at least get the fresh air inside, but during the day an enormous number of ladybugs flew inside. it was like 10+bugs pre 2min. In the night there was a lot of noise and as it was late october the temerature outside went from 24°C to 9°C so you can imagine how comfortable was our sleep. The most outrageous is the comunication with the reception. They smile, they tell you they'll fix everything. But they just lying. Don't even try to help you. Oh boy, I've been to Mumbai-India and have better time getting something done at the hotel then in MAXIMUS. I felt like they are joking with me. 3. the situation in the shower. like for real? the temperature is oscilating around the value you set. You found the perfect temerature. but after a minute it went +5°C then -5°C then back to what you set and again every 1-2mins. So it has burning and freezing moments. All the time! at the morning, after lunch, after dinner. Don't understand if this was a problem only in my room, or how the ppl get shower at this hotel, do they don't mind getting burned ? The hotel is being fully booked on weekends and obviously the building is not sufficient for this capacity. The plumbing, the noise level in the room.... the ability to change your room when something happens with the technical stuff.... The hotel showed 0 effort to clarify this situation! I don't even know how is it possible to grant **** to a hotel like this... Just a small reminder from an unhappy guest: You should lower your rating, because it sets expectations too high. And than the reality check is by that much worse experience.