Orea Resort Santon Brno

The positive things first - the reception and welcome was friendly, the spa and pool area is very nice and clean. The smoothie we ordered to the pool was really good and fair in price. We had a Deluxe room, even tho I am not sure what was exactly deluxe about it. It was a standard room with a balcony, table and 2 chairs wouldnt hurt you guys. After our spa & pool time we were pretty relaxed, sadly we couldnt take a hot shower afterwards, because there was no hot water at all. However, the whole stay took quite a turnaround, when it came to the dinner in the restaurant, which we expected to be quite nice for such prices and a 4* hotel. The service didnt bother to great us or serve us for about 10 minutes, while we sat there, waiting for somebody to actually care, enjoying the plastic garden chairs, without any decoration or even sheets on the table. The Pepsi fridge with some lemondes in it gives instant vienna pizzabuden vibes, like you are waiting for your pizza or döner. Since i am austrian and dont speak czech, i told the service, when he finally showed up, that I dont understand the Specials menu, and I need an english menu. He didnt understand me and said only czech. Okay, I google lensed it, still pretty sad of service. The food was okay, ignoring the fact that you guys obviously dont know what a pokebowl is, ans you drowned my single slice of meat in 2L of sauce, which I kindly asked afterwards to soak up the sauce with some white bread, the friendly staff told me, you are out of bread. Lol. Okay. I got some dark bread in the end. Overall just a very weird experience regarding the restaurant, it just doesnt fit. The decoration and tables etc. Doesnt meet the expectations. The breakfast was actually quite nice, the location didnt bother us for Breakfast, it just doesnt fit for a nice dinner. Happily, my wife enjoyed since she cried tears during the Restaurant experience, we got a refund of 25€ for the no hot water situation. Overall, weird stay, wouldnt come again because of the Restaurant and staff there. PS.: its cool you guys are a pet friendly hotel. But you allow the fact that people dont use leashes on their big dogs. There was a big dog running around freely in the kitchen and restaurant. Thats just not okay and shows the staff doesnt care or cant handle such situations.

The room is clean and as shown in the pictures. The half board breakfast was fine. What really made me give 2 stars is that a dog attacked me. The owner was clearly unable to control her large dog (the owner was a tiny woman probably as big as her dog). This dog jumped on top of me and kept making scary growling noises in my face as the owner was totally unable to control him and he was without a leash. I actually went and complained to the reception while I was shaking from fear and anger that this happened. The reception lady was nice but nothing was done or at least nothing was communicated to me. I am fine with the hotel being pet friendly but they absolutely DEFINITELY need to make sure that the dogs have leashes and muzzles on. I am quite a big guy but imagine if I was a kid. I wouldn't want my kids in that situation.