Miracle City Inn Hostel

To be honest I was expecting MUCH more when arriving to Miracle City hostel due to the insanely high ratings. The beds are very comfortable, spacious, they are super private as the curtain is dark and the air conditioning is powerful. They provide lockers for you and there’s toilets/showers on each floor. There is a rooftop area to sit but it’s not comfortable at all, they need some comfortable chairs or beanbags rather than just hard blocks of wood to sit on 😊 they do laundry for you too at a good cost of 1500rs. The cook upstairs was very hit and miss- sometimes she was really smiley, other times it seemed like even asking for hot water was an inconvenience… I think she was annoyed we were making our own porridge… but it’s a hostel 🤷🏽‍♀️ (backpackers often eat their own food) - No duvet, just a sheet so it gets quite cold🛌 - There was apparently a toilet roll thief because on my first two days there was never any in either of the four toilets.. (I’d advise storing spares in the cupboards in the toilet so there’s always some available). 🧻 - There is body wash/shampoo dispensers in each shower but these were never filled up so toiletries aren’t included. 🧼 - Also states online that tea and coffee making facilities plus bbq/cooking facilities are available - this isn’t the case and you have to ask for hot water to make your own tea/coffee ☕️ they do serve food though. - Drinking water is available but only if you drink it from the tiny glasses provided, if you wish to refill your bottle it’s 200rs which is more expensive than buying a COLD bottle from the shop.. we have our own waterbottles to save plastic and it’s the first hostel we’ve been in (9 months travelling) which doesn’t provide free refills. 😔 - Front door doesn’t get locked throughout day/night, the fire escape on the second floor is a broken door, looks like it would crumble to the ground if you stood on it - seriously needs to be addressed - looks so dangerous (also somebody could enter the building from here..) It’s very cheap and central hostel to stay in when visiting Colombo, walking distance to shops/restaurants and 30 min walk to the main centre. It’s comfortable and clean but I’ve stayed in a LOT of hostels over many travels and wouldn’t go as extreme as saying it’s ‘superb’. Feels as though people stay here just for a stop off for the airport as there isn’t much going on. I think this property needs a bit of TLC 💕

Customer service is atrocious. The receptionist, in particular, is a rogue. My friend had a high fever and couldn't go out to obtain money to pay for the hostel. So he requested me to bring him his money. I was a little late due to my work commitments. They have not even assisted him in obtaining panadol and have repeatedly woken him up and disturbed my sick friend for payment. While I was at her counter. she was badmouthing about my friend saying “that giy must be acting to refuse the payment” thinking i doesn't understand the local language she is speaking. at least for human curiosity if she checked him properly she would have known whether is having fever or not. by the time i reach there my friends temperature was really high. there was old uncle working only him helped us to get the things. my friend never had any intention to runways, if that is his intention he wouldn’t have called to get his money. as foreigner i was only friend for him. its my fault that i couldn’t come early to pay it. as human, this is not a way to treat someone who is sick. very cold hearted staff. she maybe genuine to her management and wanted to collect the money and show off. but there is was to treat people. specifically if someone is sick.