Monument Hotel

Amazing hotel in a perfect location. The staff is extremely friendly and helpful. They are so quick to meet their guests on the street. They always are so willing to help with directions. There's a taxi stand right out front. This makes transportation very easy. If you have a lot of luggage I would recommend transportation with the hotel. We stayed in the family suite and it was fantastic. Spacious and had wonderful showers. The rooftop view is really nice at night. They have a three-star Michelin restaurant and a one-star Michelin restaurant in the hotel. This hotel is on a busy street and does have the sounds of New York. So be sure that you love the city sounds if you pick this hotel. When I return to Barcelona someday. I will definitely come back to this hotel.

OVERPRICED HOTEL. RUDE EMPLOYEES. We stayed in this hotel for 3 nights and as part of the package we had breakfast included. On the penultimate day at breakfast, we experienced an inconvenience, and an employee named Angie, instead of protecting us, was very arrogant and rude. All the good sides of this hotel fall into oblivion when the staff is of poor quality and rude. For this type of luxury hotel where the night is over 500e, I did not expect such inconveniences, considering that I have never had problems in other countries and in such expensive hotels. Due to the mentioned inconvenience that happened, in the conversation with the food and beverages manager as well as the person in charge of the guest experience, we were told that they would send an extremely good champagne as a sign of apology. That "exceptional champagne" of theirs costs around 12e in the store, and much less in bulk procurement. They should not embarrass themselves like that if they want to create the image of a luxury hotel. Also, last but not least, breakfast was paid for on the last day as well, but since it starts at 7am, we could not attend due to the early flight. Since, I should mention again, we paid for it all, we asked them to pack a few things for us. See in the picture below what, in this "luxury 5-star hotel" where a night with breakfast is over 530e, was included in our lunch package. Poor sandwiches (the contents of which we did not agree on), and especially pay attention to what FRUIT MIX means to them: two apples and two tangerines scattered. SHAME. They are not worth even half of the money paid. Kudos to the employees at the entrance, they were the only ones who were correct. UPDATE: I would like to emphasize that the only person who was bothered by the video call at breakfast was an American pensioner, and besides us, there were other people on video calls, as well as children at breakfast who were shouting and crying. The problem is that you don't know how to explain to the employees how to behave like Angie is very uncultured and unprofessional. So don't lie because no one complained and I'm the one who complains about your unprofessionalism. You also sent a few pieces of cheap prosciutto and a type of cheese to the room (whereas the deal was much richer), and what the staff told you that we received is a complete lie. Don't force me to post that picture and embarrass you even more. You ran away from work when we asked to speak to the general manager. Don't spin the story in your favor because if you want to be a luxury hotel, then act like one.