My Suite Lisbon Serviced Apartments

Location is fantastic and rooms are spacious for the area - but the limited reception hours make it difficult to get in. There's an app they email you that helps you get into the building, but it's dependent on them pushing access from their end so you can get in. Problem is, they don't monitor it after hours, so you end up getting to the front door, locked out, and have to call their phone number to get in. Whoever was helping us didn't seem very tech savvy, because when I called to say the app wasn't working, she decided to send out a staff member from another hotel to physically let us in (which ended up taking an hour from the time we arrived), when all she had to do was push the app access from her side to my phone. We waited in the street with our bags for an hour, and when the staff member arrived, his master key didn't even work - we had to get other guests to let us into the building as they were entering. After we were let in by others, the receptionist figured out how to push access to my phone through their app. The app also only works on one phone - so if you have 2 or more people staying with you, you better all stick together because as soon as someone else tries to download the app and login, it signs the original device out and you have to go through the process of calling reception to push access all over again (still to one person only). We ended up being 20min late to our dinner reservation and frustrated. Which is unfortunate because if the checkin process was better here, we'd likely return.