Nadias Hotel Cenang Langkawi

I recently stayed at Nadia's Hotel and unfortunately, my experience was marred by several issues that significantly impacted the quality of our stay. I believe it's important to share these concerns in the hope that the hotel can address them for future guests. Upon our arrival, we encountered multiple issues with the room amenities. The shower, air conditioning, and television were all initially malfunctioning. While the staff successfully addressed the problems with the shower and air conditioning, the issue with the television persisted. However, to their credit, they promptly offered us a new room where everything was in working order. The real disappointment began the next day when we returned to our room after a day of exploration to find that housekeeping had not serviced our room. Despite this inconvenience, we decided to overlook it, attributing it to a one-time oversight. Regrettably, the following day presented a similar situation. Despite informing housekeeping about our room numbers and requesting service during our absence, our room remained uncleaned upon our return. When we brought this to the attention of the housekeeping manager, the resolution process was far from satisfactory. Instead of immediately addressing the issue, the manager allowed the staff to start in a new room without redirecting them to attend to ours. After pointing out this oversight, we were informed that our room would be started in soon. Frustrated by the lack of responsiveness, we sought to escalate the matter to the hotel manager. However, our attempts to contact the manager proved futile. We were initially informed that the manager would be available on Monday at 11 a.m. When we followed up as instructed, we were told that the manager was in a meeting at the airport and unavailable. The suggested alternatives of emailing or sending a letter were not suitable for us, and when we expressed our desire to speak directly, we were met with dismissive responses and excuses. This lack of effective communication and problem resolution was highly disappointing. As paying guests, we expected better service and a genuine effort to address our concerns. Unfortunately, Nadia's Hotel fell short in providing a satisfactory solution to what should have been a straightforward matter. In conclusion, my stay at Nadia's Hotel was overshadowed by these repeated service lapses and the apparent lack of concern for guest satisfaction. We never got to get in touch with the manager. Honestly save your money, there are other hotels at this location.