NEO Tendean Jakarta by ASTON

Wonderful place and good value for money. Rooms were clean and well maintained. The staff were very friendly, one that stood out especially was Miss Imelda, she was always smiling and was always very helpful. Would definitely come back and would recommend.

Stay here during my anniversary holiday trip in Jakarta. Had a high expectation staying in a branded 3 stars hotel in Tendean area (not really high, I know this is a 3 stars, but an enough, standard-all-good one) First pre-arrival experience is great with below notes: 1. Very easy use of the membership application interface 2. The email and notification sent to my email is just very informative and efficient (Confirmation email, pre-check in email, breakfast voucher email) I loved how they managed it! 3. The room discount for members is just the same amount of the price shown in Traveloka, means there is no special rates actually. But anyway I choose to book direct via the membership tools. (I forgot to screenshot) Another review about the other experiences: 1. Okay service provided by the reception 2. Very appreciate the hotel effort to give us the cute animal towel decoration for our anniversary! Love it 😍 they really focused on the guest’s preferences and action it well 3. The hotel and rooms are not really well maintained ☹️ lots of chipping, the information board in the elevator just left empty in a poor condition, our room wall has a long pink stain near the ceiling (Maybe from previous’s guest decoration?) I think the hotel can do better in the maintenance side. 4. After checked-in, we were looking for places to get a cup of coffee, and see from the map the there is 1 cafe nearby (10 minutes walk). But when we returned to the hotel from the outside of the lobby, we just realized that they have a coffee corner just beside the lobby with a cheap price! So bad we couldn’t try it, maybe the cafe exposure can be a bit better. 5. Things to highlight that above our expectations: THE BREAKFAST IS SOOO DELICIOUS 😍😍 Kudos to the Chef and team, even with a simple breakfast menu, it’s really good. Thank you for making our morning to the airport be a great one 🤩 Okay that’s all, I really like the brand, just honest opinion I think that this hotel can do much better than this to keep up the brand image in the maintenance and building side. Thank you for your hospitality and hope that we can return back in a much better experience.