Niagara Lodge & Suites

I booked the hotel for my family and my cousin’s family for the weekend. We booked 2 rooms from the 2nd september to the 4th September. Both rooms were filthy. The carpets had a horrible stench and was sticky. The air con released a bad odour. The toilets and showers were filthy. The room service was non existent and didn’t clean anything. The sink in the bathroom was blocked. Our bathroom door had marks on it and didn’t lock. The showers and bath/toilet had stains. The walls were dirty and had not been painted or cleaned in the last 20 years. The company advertised the rooms to look nice and elegant but it was the complete opposite. We have never stayed in such a bad hotel in our lives. They even forgot to give us more pillows. The smell made us feel sick and ill and it was so dusty. When i complained to the person at the desk they remained silent. They do not vacuum or clean the rooms. They do not even deserve 1 star.

I recently had the unfortunate opportunity to stay at what can only be described as a repulsive Motel. My experience was so dreadful that I feel compelled to share my thoughts and warn others to steer clear of this establishment. Let's begin with the cleanliness, or rather the lack thereof. Upon entering my room, I was immediately greeted by a foul odor that lingered throughout my entire stay. The carpets were stained and sticky, and it seemed as though they hadn't been vacuumed in ages. The bathroom was no better; it was filthy, with mold and mildew covering the walls and a lingering stench that made me question the hotel's commitment to basic hygiene. The condition of the amenities was equally revolting. The bedsheets were stained and threadbare, making me cringe at the thought of sleeping on them. The pillows were flat and lumpy, providing no comfort whatsoever. The furniture in the room was worn out and falling apart, giving the impression that the hotel had never invested in proper maintenance. The service at this establishment was abysmal. The staff members were unhelpful and indifferent, showing no interest in addressing my concerns. When I attempted to voice my complaints, I was met with apathy and dismissive responses. It was evident that customer satisfaction was not a priority for them. The overall atmosphere of the Motel was gloomy and depressing. The common areas were poorly lit and neglected, creating an unwelcoming ambiance. The lack of any decent dining options or recreational facilities further contributed to the dismal experience. To top it all off, the location of the Motel was far from ideal. It was situated in a sketchy neighborhood, with little to no access to public transportation or nearby attractions. This made it incredibly inconvenient for me to explore the city and enjoy my stay. In conclusion, I strongly advise against staying at this repugnant hotel. The lack of cleanliness, dismal amenities, terrible service, gloomy atmosphere, and unfavorable location all contribute to an absolutely dreadful experience. Save yourself the disappointment and look elsewhere for accommodation that actually values its guests' comfort and satisfaction.