Pace Hotel Addison

This was a very nice looking hotel that offers a hot breakfast in the mornings at no additional fee. Fridge and microwave in the room. Beds were kind of hard, but this seems to be very common across all hotel chains so I can't really complain here. They have elevators. The neighborhood looked to be upscale and nice. Did not worry about my car in the parking lot at all. There was nothing exceptional about our stay, but it met expectations. We tend to stay in hotels like this often so the quality was what we are used to.

I never received a response to my email in regards to my stay at the Raddison from Oct 20-22, so I will just leave the email here, as a review. Hope this helps someone save their time, and money. Hello Max, I'm writing you in regards to our stay at Radisson. Our experience was subpar, and we were treated as though we were idiots for asking for the things that were to be included in the room. The day we arrived, we checked in, there were 4 of us in the room, and 2 towels to begin with. Some of us showered, and asked for more towels on the way out. The lady who checked us in, was extremely rude about the towels, asked us why we needed more, when I responded "bc they were used" she replied "So what are y"ou saying that they provided dirty towels? After more pointless banter, and getting the response of "I mean do you need them right now?! I was gunna have them waiting for you when you got back to just grab" when I asked for clarification on whether or not we were even going to receive the towels... I'm not used to being questioned and jumping firey hoops to simply receive the things that are to be inclusive with the experience I paid for. The microwave in the room didn't work. We had to come downstairs to the kitchen and ask the staff to heat our food, because the microwave lit up, but did not heat. As you can imagine, the staff were just as irritated with that as we were, and asked several times if we saw the microwave in our room, as if we WANTED to come all the way downstairs, to do something we could've done in the comfort of our room. I had a bowl of queso in that microwave for literally 15 mins, and it was still cold, and solidified. The A/C was stuck on one setting, could not be controlled by the thermostat as it says it can be, and had to be unplugged for it to turn off at all. Plus the remote to the TV, is only half functional, you cannot turn the volume down, or go to the previous channel due the these buttons not working. I feel that I need to be accommodated for my experience considering for cost for the room for the weekend was over $200. If you need video evidence, I do have that as well.