Park Inn by Radisson Florence, SC

My recent stay at the Park Inn by Radisson in Florence, SC left me with a sour taste and an overall sense of disappointment. From the moment I stepped into the lobby, it was evident that the management and staff have an unusually adversarial attitude toward their guests, creating an uncomfortable atmosphere throughout my visit. The first striking aspect was the plethora of signs posted all over the lobby and eating area, each one seeming to scream rules and regulations at the guests. It was as if the management assumed every visitor was out to break some unknown code of conduct. This unwelcoming environment immediately set the tone for what turned out to be a regrettable stay. The most disconcerting incident occurred during breakfast, where a woman in charge of the meal service exhibited a total lack of empathy and professionalism. Instead of creating a pleasant atmosphere, she engaged in aggressive arguments with guests in a manner that was far from courteous. It was shocking to witness a staff member berating patrons openly, disregarding basic principles of customer service. The confrontations were not isolated incidents, but rather a reflection of the overall ambiance at the hotel. It left guests feeling uneasy and unwelcome, which is entirely unacceptable for any establishment in the hospitality industry. In addition to the hostile encounters, the overall cleanliness and maintenance of the hotel were subpar. The rooms were outdated, and amenities seemed neglected. It was clear that the management's focus on rules overshadowed their commitment to providing a comfortable and welcoming environment for guests. Overall, my experience at this hotel was deeply disappointing. I would strongly advise potential guests to consider alternative accommodations where a more hospitable and professional atmosphere is prioritized. It is my hope that the management of this establishment reevaluates their approach and takes steps to create a more positive experience for their guests in the future. *****Update****: The owner's response to my recent review, as well as his responses to other reviews, highlights the owner's "my way or the highway" attitude that permeates the establishment. The owner's tone, as evident in the response, raises concerns about the overall hospitality and customer service philosophy at this hotel. Judging from the arrogant and condescending attitude reflected in his responses, the fundamental problem with this hotel is the owner. The fish rots from the head. In my opinion, the owner's surly and dictatorial management style and attitude toward customer service do not bode well for the future of the hotel under his ownership. While acknowledging the necessity of rules and regulations, the owner's response suggests an unwillingness to listen to guest feedback and implies that guests should unquestioningly comply with the hotel's conditions, irrespective of the overall experience provided. This approach creates an environment where guests feel more like adversaries than valued customers. The suggestion for dissatisfied guests to seek alternative accommodations further emphasizes this divisive stance. Instead of acknowledging and addressing legitimate concerns, the response conveys a dismissive attitude, treating guests as if they are a burden that should conform to and be happy with the owner's low standards or leave. Hospitality is traditionally built on a foundation of mutual respect and a genuine desire to make guests feel welcome and comfortable. However, the response gives the impression that guests are expected to jump through hoops rather than being appreciated for choosing the hotel. It is recommended that the owner reconsider this approach and recognize that guest feedback is a valuable tool for improvement. A more open and empathetic attitude towards patrons can lead to a more positive and harmonious relationship, benefiting both the business and the overall guest experience.

On December 19th I checked into your location around 5pm. Sometime between 12am and 1am I was awakened to my room door being opened. There was a male at the door saying room service. I immediately called the front desk and was told that my room number and key had been given to a gentleman who verified my name and address. I hung up and called the police because I then knew that I was in danger if he was able to get into the room. At the time I had too documented reports against this man who had been harassing me. The clerk then called the room and informed me that the General Manager requested that I leave the property because she did not feel safe. She also informed me that I would receive a full refund. Per the conversation I had with the clerk today 12/29 she informed me that the General Manager and the Assistant Manger stated I would not receive a refund. She also stated that I had to email (the General Manger) for the reason why I will not receive a refund. Because the General Manger will not take my call. I am completely appalled my life was put in danger and then I was asked to leave the property at 1am with no where to go.