Plaza Hotel Denver

It wasn't a bad experience staying there. I ain't have no problem sleeping, the room was respectfully clean, the TV and A/C worked, the bathroom and towels were clean. I ain't like how firm the mattress was and how flimsy the pillows were. It struck me as odd to have to request new towels after awhile, but I ain't let it upset me too much. Everyone that work the front desk were pleasant and respectful when we spoke. They kept posting how the pool was closed, but I seen how folks were swimming at night on a Friday night, but I ain't take it personal. It was cool staying there, but they can do better

Worst experience I've had at hotel to date. First when we arrived after our flight near midnight we were told that they double booked our room. So we downgraded to a single room for the night which meant one of us slept on the hardwood floor. At no point was there any communication prior to let us know and have us go to another hotel, which we would have done. They gave us extra bedding but no cot because they didn't have any of those. No communication of any kind of compensation at this point. So the next day they are able to get us into a new room around 11:20am which was great. They said this room would be great. The fridge and TV were unplugged and that outlet is exposed, the phone doesn't work, and the shower doesn't drain so whenever a shower was taken we would be standing in over 3 inches of water. The tub spout is barely attached to the wall. When we pull up the stopper to start a shower the whole thing moves. The first bed has a large indent and whenever you roll a high pitch squeak occurs. We received 3 towels. We called to let them know that night about the shower and phone. They said they would send someone the next day. There were no changes were made. We go down to the front desk because both our cards got deactivated at the same time We talked to them about the maintenance issue not being resolved either, they send someone up right away and would talk to their manager about compensation. They also let us know there was a chance that when our cards were activated they were set to deactivate on the wrong date. Later around 8:40pm when we are in our PJs maintenance arrives. He fixes the drain not the phone. Housekeeping has not come to this room once at this point. We reused towels for multiple days at this point. After a fun day of activities we get back to the hotel for both our cards to be deactivated again. We have kept them away from phones and metal detectors. We talked to the manager who was working at the front desk to reactivate the cards and ask for towels. The manager did give us compensation for one night. She calls me as we are getting ready for dinner to let me know they will be dropping them off after the finish in the dryer. We go to dinner, and we still don't have towels. At this point we reused towels and both have fresh tattoos so it's becoming a health hazard to keep reusing it. I go down to talk to the front desk again, they apologize and give me the towel. I explained how our stay was in the nicest way I could for everything except the TV and fridge being off and the tub spout, the manager says she will talk to their manager about further compensation. I appreciate the front desk and the manager who we talked to has been very nice, but the other aspects of this hotel have been awful. Noticed on the last night our smoke detector has no power.