Portas do Teatro Apartments

Central apartment, but removed from the noise of the central streets of Lisbon. You are ready to spend a few days. Very good treatment from the host with recommendations about the city.

I stayed for a few months in a Portas do Sol/Portas do Teatro Apartments property, but the stay ended up presenting several problems. Water heater stopping working for days (including in winter), leaks in the apartment, mold on the 3 mattresses and parties until 5 am in the company's other apartments. My wife and I ended up overlooking these events, but unfortunately we had another big problem at the end of the stay. We damaged a TV in the property, and reported it to the person responsible for management, Mr. Ricardo, so that we could compensate for the damage caused. Mr. Ricardo purchased a new TV, of a larger size and value than the very old TV in the apartment, and sent us the invoice for payment. It seemed like an attempt to take advantage of the compensation to upgrade the property, at the client's expense. We refused to make payment and proposed an amount consistent with the damage. After much discussion, Mr. Ricardo agreed with the compensation amount suggested by us, but added an extra charge of 30 euros for replacement material, which we did not agree with, due to an absolute lack of legal foresight or motivation, in what seemed another attempt to charge a higher value than fair. Furthermore, he issued the invoice in disagreement with what was negotiated, and also added VAT to the amount. In short, we ended up spending more than 8,000 euros on accommodation, but we had a service that was far below expectations, as well as irritation with undue charges. Mr. Ricardo still has the deposit paid by us, and unilaterally wishes to make the charges as he sees fit, which we do not agree with. We do not recommend staying in this company's properties.