Qstay Good Living Apartments

The apartment was clean and comfortable and the kitchen was fully equiped. The location is perfect : 20 min by walk from nearly every neighbourhoods (5-10 min by bike), close to many lines of buses and trams and 5 min by walk from the Central station ! But the room could be more cosy : there was no rug and the floor was really cold, no decorations/plants, etc. AND Nobody is here to welcome you (even during the day), no reception and no one in the hotel in case you have a problem, everything is managed online. You can speak to someone through the messagerie but imagine the person does not see your message on time (if you are stick outside for example) it can be very problematic! Several maintenance works took place during our stay, so it was too noisy and when we went out the common areas where cluttered with several tools. The people who were doing the works even came to bother us one morning so that we could change rooms so that they could fix something in our bathroom so that it would be ok for the next customers when there was no problem… Obviously we refused as we were well settled. The last day the check out was at 11am but our train was at 7:30pm, so we asked through the chat if we could drop our luggage’s somewhere in the hotel for the day, a person answered us to let them in a room in the main entrance and to write on the chat when we pick up to have the door open remotely. BUT the room in the entrance was completely open and nobody is in the hotel to check, so everybody could have access to them + if the person who answer the chat is not available or does not answer when we want to pick up our stuff it could be very problematic! There is no service at all so it is a bit expensive for that even if the room is well equipped and comfortable! We won’t come back

There is a reseption, this is ok but in case of necessary unable to contact with manager/owner. They dont response on time.