Radisson Hotel Toronto Airport West

Avoid at all costs. Rooms are dingy and many things do not work properly such as lamps , phone etc. yet this is least of my issues with this place. At a time when most people are impacted by the economy and likely have a specific and limited travel budget , this hotel has the audacity to bill one’s credit card for additional amounts which are not stated upfront in any information available online. Upon check-in I was informed that my card would be charged for the cost of the stay plus $100 security deposit which is normal and standard. The next morning I find two additional charges on my card made by the hotel, this actually triggered an alert from the credit card company as it looked like suspicious activity to them and they asked if I had authorized these charges which of course I had not. Irate, I called the front desk asking why these charges were made and was given some story about changing billing systems explaining why I was triple billed , so charged not only once but twice for the room plus the original $100 deposit and then another amount which was said to be for yet another security deposit based on $100 per day, which of course was completely a different story then what I was told at check-in time. All of these additional charges that I had not planned out maxed out my card making it unusable. When I reported this issue out to the front desk attendant, I was told that they would see if it was possible to remove the additional holds prior to checkout, which never happened. One day after checkout I am having recurring payments declined all because of how carelessly this hotel bills their guests. I have stayed here before and never had such issues but will never return because of this. This is a shining example of how you treat FORMER customers. Unacceptable!

This hotel is advertising itself as an airport hotel but be aware that there is NO shuttle bus offered & to get to & from it by taxi is 35-50 dollars each way. I was told that a bus was difficult to use unless you had cash or a special travel card. Rooms were tired, with peeling wallpaper, massive crack in the bathroom basin & the side of the plastic bath was cracked. Everything was dated & scuffed with drafty windows. Breakfast was not included & expensive for the low quality & tiny selection. Tables were not made up. I was told restaurant was open until 9pm. But when I went down to eat at 8pm there was no staff or people, & when I finally found someone I was told they were too busy with a large party in their conference rooms. Both nights I stayed the hotel was over run with a large function, which seems to be the main business of this hotel. I would not reccomend & consider this no more than a 2 star hotel with the state of the building & service.