Ramada by Wyndham Tucson

I unfortunately can't recommend this hotel at all. I was supposed to stay here for 3 nights for work. I always look at the reviews before booking a hotel, and it seemed like most of the negative ones were just about the rooms being outdated. I figured, I can deal with that. There were one or two semi-recent ones that mentioned finding bugs/roaches, but I figured any hotel will have that rare occurrence. I don't think it's rare at all here. I felt a little weirded out by the fact that there was only one other car in the parking lot besides mine. There were two employees in the lobby when I arrived. I never saw evidence of a single other guest besides me while I was there. Both of those employees were very kind and helpful. I checked in, but with my first room, the physical latch that should only be able to be closed from the inside was blocking me from opening the door. I went back to the lobby, and the employees apologized and said that door does that sometimes, and they put me in a different room. That room was probably 85 degrees when I walked in, pretty humid, and the AC/fan wasn't on. I'm not necessarily expecting hotels to keep unoccupied rooms cold, but for the hour or two I was there, I had the AC turned down to 69 degrees, and I don't think it ever got below 80. The room looked a little grimy when I walked in-- some small stains and smudges on the furniture, sheets, bedskirt, etc. There were three cigarette burn holes on the arm of the sofa (see photo). I was prepared to deal with that, but when I turned on the light in the bathroom, a roach about 3 inches long started running up the wall. I took a video but was only able to attach a screenshot of it. I brought my things back to the lobby and quietly explained the situation to one of the employees. The reaction I'd usually expect is, "Oh my goodness, I'm so sorry, let me move you to another room." The one I got was, "Oh, yeah, that happens sometimes. I'll come with you to kill it?" Again, she was very nice, but I was concerned that this seemed like an everyday thing. She killed the roach (it had run into the hall by the time she was able to squish it), and left it on the carpet. It was still there when I ended up choosing to cancel my stay and leave about an hour later. With roaches, if there's any, there's many, and there were a few places in the room where a pipe or something went into the wall, and it wasn't properly sealed, so there was a pretty big hole where things could come in through the wall. The front desk employee was very understanding when I came back to cancel the reservation, and she didn't seem surprised that I was choosing to do so. I asked for a receipt of the cancellation because it was for work, and she said she didn't know what the receipt would be for since I wouldn't be charged anything. I was confused because I was under the impression that I'd still be charged for one night, but I assumed that meant it was being waived. I asked for an email confirmation, which was sent after I left and showed that my company card was still charged for one night. Alas.

I lived here for the month of June. The location, value, and service is wonderful. The employees are professional and accomodating. I appreciated the coin operated guest laundry, large pool that’s open until 11 PM, and free street car access for my extended stay. However, I saw 7 large live roaches and 2 dead roaches in my hotel room during my month-long stay. The hotel routinely sprays for roaches once a month but does not spray the individual rooms. If you’re planning to stay here in the summer time, close the drains at night, don’t leave food trash out, wear your shoes inside, and maybe keep your belongings in closed containers like your suitcase or a plastic tote.