Ramada by Wyndham Viscount Suites Tucson East

BLOOD AND MOLD! We tried staying there over this last weekend and it was a nightmare. The first room we were put it was immediately incorrect as it was not the king/suite that I had called several days before to ensure we got and immediately we noticed how dirty things were and it kept getting worse the more we looked. Our first room had what looked like blood on the comforter and carpet that was stained everywhere we looked, along with mold growing in the air vents/fridge and dirty Q-Tips under the bed along with a dirty sock and mold and mildew in the shower and a drawer without the bottom and other damaged furniture. When I called to have the manager come look I was told that it would be awhile as she was dealing with something else. When I did meet the manager (she was very pleasant and in no way the problem) she said they had actually found another room to move us into (which we later found out was one of our teammates's family that they had to be moved from due to the toilet not working) we carted our things down the hall and opened up a whole new nightmare. Things were generally the same level of stained and moldy as the last room but this time there were several obvious drops of blood on the bathroom carpet. At this point we had to leave for our first event of the tournament we were there for and left our bags still packed and left to figure out later. When I returned I asked if there was another room option and if there was if it would truly be any better and the manager admitted that "they needed to remodel and that there were no rooms that would truly be any different significantly in regards to the carpeting. We had seen the cleaning crews drop the couch cushions on to the floor to vacuum them and then put the tainted (by the truly nasty floor) and my daughters and wife both looked at me and told me that they were not willing to stay there and we were forced to seek other accommodations after 9:00 PM and a whole day of driving. We were refunded in full, as I have said the manager was very kind (the service rating is reflective of the corporate service when I called to voice my concerns), and found ourselves just a half mile down the same street at the Double Tree by Hilton (which was perfect) and finally by 10:30 we were unpacked and in a new hotel. This was the by far the dirtiest and most unhygienic hotel I have ever stepped into and the response from the actual management could not have been more dismissive or unapologetic about things. To that point before they respond to this saying that I am writing this because I did not get what I asked for from them that is not the case, my request of them was to help cover the slightly more expensive hotel that we had to move to to compensate us for the stress of dealing with all of this during the soccer tournament we had just driven 7 hours to deal with along with the health risks we were exposed to during our time there. It was their response to that request, a completely dismissive two line email, that showed me exactly what type of organization and property I was dealing with that compelled me to post reviews.