Relais Orso

JUST STAY AWAY! When we got to the hotel, we found it cute. The room was a little different from what we were expecting from the photos, but not a big deal. Next night the nightmare started. These hotel walls’ are paper thin. We heard everything that was going on in the room next to ours until 2am. We were on a familiar trip and had to listen to people moving furniture and engaging in intimate activities for hours straight, this is surely not a family friendly accommodation. When we contacted reception they told me that they came to check for themselves and that the people in the room next to ours were “asleep and snoring” - even if it was true, if you can clearly hear someone’s allegedly snore, in an hotel, without even opening a door, something’s wrong. Next day, we got to our room at 6pm to rest before dinner and the noises continued, we contacted reception again, they acknowledged the problem and gave us another room to spend the night, since the other guest, that after all they confirmed was indeed in the room next to ours, would apparently check out in the next day. Then, in our last night on the hotel, we’ve already got back to our original room when we started to hear a couple screaming, fighting, breaking stuff and slamming doors - it started about 23pm. Contacted reception again and, for my unpleasant surprise, was told that “all the rooms are empty” - lie, we’ve seen other guests around the hotel, as obvious - and was invited to go and check for myself. I always tried to be polite and comprehensive, but at this point I’ve had enough. Suddenly, after my angry response, the member of the staff that was speaking with me changed his narrative and ended up saying that he just spoke to the guests that were making noise and asked them to keep it down - I mean, at first there was nobody in the rooms, now you’ve already spoken to them? Another nonsense. I was offered to change room, but as you can imagine, we would not be packing again, at 23.30 pm, after just coming back to our original room and having our flight back home in the next morning. In the other hand, the daily cleaning of the rooms is very superficial. We’ve used a glass in the first day and it was not washed until our check out. The same happened to a dirty towel we left on the bidet. Otherwise, if I could give Vanessa from reception five stars, I would. Genuinely nice, kind and comprehensive. When we checked out she told me to contact them by email so they could compensate us for all the problems. In the end, we got a 10% refund of the total we paid for our staying - approximately 45€. This didn’t make up for all the discomfort we went through in that place. Avoid if you can.