Residence Inn by Marriott Orlando Airport

1. The hotel staff all were nice and pleasant but… 2. I stayed for one night only because of a delayed flight and I was in room 610 as to which was dated and smelly! Since I was told I had the last room, I was stuck! So I said “I’ll make the best of it”… until I noticed the dirty tub, the sink detaching from the cabinets and bathroom doors with streaks of brown and green liquids stuck to them! (See photos) I was not in any condition to leave and find another hotel as it was 11:30pm and all hotels were full! This was unacceptable! I just don’t understand how these hotels don’t take the time to make sure these rooms are thoroughly cleaned and sanitized! So… I pulled out my Clorox Wipes and Lysol and cleaned! Then I showered after placing a towel in the bottom of the tub! At this point I knew I was not going to sleep under the covers, because I was sure these sheets might not be the best! 3. Then it happened, I wake up in the middle of the night to excessive scratching! I look at my arm ( see pic) and yes I’ve been bit by what, I still do not know but my arm looked horrific! So I got up, showered and went to check out! After checking out and discussing this I was offered an apology and asked “what can we do?” I asked for a refund since the room was $180 plus but I was offered points! I didn’t ask for points! I wrote a complaint and was sent 3 apology emails but no refund and was told the hotel will call me if they find anything in the room after inspection! I was also told someone would call me about the refund and that did not take place! After 3 days passed I called customer service who told me to wait a few more days to hear from someone and of course no call, no refund but they did add points after 5 days as a way yo ensure I book with them again! Why would I continue to use Marriott after this? I’m a Marriott member and I am now considering changing that! This was my worst experience in any hotel by far! The worst part is if it happened to any of those staff members they would want better treatment and they just seem to not care!