Residence Inn by Marriott Toronto Mississauga Southwest

Service was non existent! They were a hockey tournament suggested hotel and obviously hate having hockey teams! Rented a private party room to keep kids out of the hallways and keep parents contained, forced parents into hallway as not allowed outside beverages into party room. Then gave same parents trouble for being in hallway with drinks. Inconsistent messaging from staff led to confusion for parents at the hotel. Breakfast stated to be served from 7-10, but when hockey teams returned at 930 to partake, hotel staff closed the server and told people they were now closed as they would not be making any more food! Told tournament management to not allow this hotel to participate with tournaments anymore as they obviously don’t want teams and families there! More than 4 hockey teams had selected that hotel and all had trouble with staff! Would not recommend for hockey teams or family stays! They just seem to want business travellers!

Bad experience right from the arrival. We arrived late for check-in (around midnight) and the main door was locked. I had to knock a few times before a staff member came to open to the door for us to check-in. Our hockey team booked about 20 rooms for a tournament in the city. We booked a common room for dinner one of the nights where it was $25 a person for pizza, spaghetti and salad. The food was really bad, possibly microwaved. Upon booking the hotel, they did not tell us we could not bring in our own drinks so the evening did not go well. The staff was rude and watched us the whole night. We would not have booked this room if we knew this. In addition, the hotel told us that hockey sticks are not allowed in the hotel?!? Not sure why they didn’t tell us this before as we would have booked another location for our hockey team. Our actual room came with one bed and one pull out. We also requested a crib for our baby. The room was way too small for a crib and they did not inform us of this ahead of time. We had to move furniture around just to have the pull out bed open. The crib was blocking the door and we couldn’t open the fridge because that’s where our luggage had to go. It was a terrible 3 day stay here. I asked for a larger room and the response was it would be an additional $150 a night X 3 nights. That’s a lot for a little more space on top of already paying over $200 a night. In addition, we had holes in the bed sheets, only 4 small bed pillows, the sheets smelled so strongly of bleach and gave us headaches. The ventilation was somehow only blowing cold air even when we put the temperature up to 24 degrees. It blew most of the night. The springs were pretty much coming through the pull out bed and was very uncomfortable. In the bathroom there were not enough towels and after a shower the water pooled up on the bathroom floor making it dangerous…especially with children. This hotel only cleans the rooms every two days. The breakfast included in the room rate is basic. The staff are slow to refill items when they run out. Not a good experience. Only good here was the location being close to the highway. Updated: The hotel response does not address the dangerous water build up in the bathroom or the broken ventilation system. Following our stay here my baby (only a few weeks old) became ill and spiked an extremely high fever. The response also does not address the terrible food in the party room in which we paid $25/person. I would suggest not staying at this hotel.