Riad Viva

Terrible Service and Inconsiderate Staff at Riad Viva I recently had a truly horrendous experience with Hotel Viva and one of their staff members, “SAÏD”. As an agency representative, it is my responsibility to ensure the smooth and hassle-free arrival of my clients. However, when I called the Riad to request assistance for our late-night arrival, SAÏD's rude and dismissive behavior left me appalled. Despite explaining the situation clearly, Said outright refused to send anyone to meet us where the car would stop, citing the Riad's inconvenient location in narrow streets. I emphasized the importance of collaboration between our agency and the hotel to ensure a high-quality service for the clients. Shockingly, SAÏD showed a complete lack of concern and made it abundantly clear that he cared little about the hotel's reputation or assisting guests. His callous response left me with no choice but to attempt to navigate the maze-like streets myself while accompanying the clients. We got lost multiple times, wasting valuable time and causing unnecessary frustration. Thankfully, I was there to provide assistance, but the thought of the clients being left to fend for themselves at 2 am is unimaginable. This incident reflects a complete disregard for customer service and basic hospitality. Riads are supposed to provide a safe and welcoming environment for their guests, regardless of the time of day. SAÏD’s unhelpful attitude and the Riad’s unwillingness to assist clients in finding their way are deeply disappointing and unacceptable. I strongly advise against choosing Riad Viva for your accommodation needs. The lack of consideration, unprofessionalism, and indifference demonstrated by SAÏD and the Riad’s policies make for an incredibly unpleasant experience. A Riad that fails to prioritize the safety and convenience of its guests, especially during late-night arrivals, does not deserve your patronage. In conclusion, the abysmal service provided by SAÏD and the overall attitude of Riad Viva have left me deeply dissatisfied. It is my hope that my review serves as a warning to others, urging them to choose alternative accommodations that prioritize customer satisfaction and deliver the level of service one expects from a reputable establishment.

Stayed at Riad Viva, for 4 nights. Excellent service from the start- organising a taxi to collect us from the airport, also greeting us on the street at 2am as we got a late flight in. The small alleyways down to the Riad would seem very intimidating on your first visit to Marrakesh(although very safe we learnt)so it was great to get met on the street. Very traditional clean Riad ,full of character. Although it may not be a ‘5star’ establishment. Everything taken into account- Value for money Service(organising taxis, excursions & booking restaurants for us) Location-short walk from everywhere but quiet at night And just how everyone who worked at viva riad made us feel, its absolutely 5* to us. Special shout out to Redone & the manager lady for always being very helpful.