Riva Lofts Florence

Service was great but the suite was kind of weird. Bathroom is poorly designed that everytime you shower, you need to put 2 thick towels on the floor to prevent water damage. Caulking around the edges needs some re-do. Toilet bowl is way too small for men. Toilet paper keeps rolling off the holder. towel hangers are installed loose with weak wall anchors. Overall the bathroom feels like a 3 star hotel. the dining table was also squeaky and let loose. The doorknob for the closet was also almost falling off, l snugged it with my bare hand but then I realized they could’ve easily fixed this before my arrival. The bar fridge was not cool enough. The mini kitchenette induction stove and sink was nice and convenient though. There were some tiny ants on the floor but probably nothing can be done when backyard is right across the room. The entrance door had a big window with a white blind over it and you can see the silhouettes inside from the outside. If you care about privacy, ask for upstairs suites. The noise transfer was wild coming from upstairs. Someone was constantly running up and down the stairwell during daytime and the vibration was intense. I didn’t hear it at night time but had it happened during then, I would’ve complained aggressively. Housekeeping was well-done everyday for my 5 nights of staying. The location seems alright. 40mins to duomo sounds doable except there’s not so much to see on the way. close enough to tram station so just tram or call a taxi (avg. 12 euros to city centre) I liked their breakfast buffet despite the lack of hot food. “the living room” is super aesthetic and comfy. Loved the dinner experience. Professional service, delicious meals and wines. Nice and relaxing. Brunch was just okay. It was something locals would rather find exotic. The menu layout forces you to have a beer. I speculate Italians drink beers for brunch. Overall great, and I still recommend Riva lofts but they can improve their suites ( or just the suite I was in) It’s worth the price you pay.

I came to this hotel as an IHG member, I don't think they are used to this, was supposed to receive a gift that never materialized. Really didn't have a lot of interaction with the staff, but they were helpful and courteous when I did, and promptly and easily fixed an issue I had with parking. My room had no windows, which really irritated me, but I dealt with it. I would call this location upscale, not high end, which is what they call themselves, high end, but we agreed that it's just a pedicured place. For the price I paid per night, I would most definitely look at other alternatives. I wish them the best in business but probably not come here again, but my taste is not yours, so try them at your own criteria