Romalive Hotel

The hotel is at a perfect location, it's close to roma termini, and some other touristic spots. The hotel is at the 6th floor of the building (lift access). The hotel staff is also very nice and polite. He also gave suggestions for visiting rome and some nice restaurants nearby. He showed the room and the entry code for the corridor. The room is good for a short stay, as it says in the description it's a small room for a single person. The amenities were more than sufficient in the bathroom. The room and bathroom were very clean. The only thing that could have been better was the light in the room. The light was too low, it was actually just the bed side light and no wall-light. The light in the bathroom was good and bright.

The absolute worst hotel in the country, after weeks of travelling Italy and being in multiple hotels I had decided to book this hotel due to it proximity to the train station and ignored the previous reviews to my own downfall. The hotel is managed by the most disrespectful, ignorant and aggressive management I have ever experienced after decades of travels around the world. Upon arrival the check in room was empty and I called the number posted on their door to ask for staff or management to come check me in for my stay. The poster asked to contact someone named Mr. Chan who came after a few minutes of waiting. Mr.Chan immediately started yelling at me asking who I was and what my name was, I provided him my full name as well as my booking number through Expedia informing him I had booked a room for the night I was interrupted immediately and told that he doesn’t care and that he doesn’t have any rooms available for me. I tried letting him know once again my room had been booked and fully paid for through Expedia however he once again interrupted me and said he doesn’t care what Expedia says and wouldn’t provide me a room. I tried showing him my reservation on my phone and he immediately got aggressive with me, raising his voice and trying to intimidate me, repeatedly telling me to leave and that I was not wanted. I asked him to call to confirm he didn’t have me booked as I had the confirmation of my booking on my phone, and if a room wasn’t available to me I would like a refund. He called someone in Italian insulting me and my girlfriend during his conversation as he did not believe we understood and once he realized he was indeed wrong and our booking was on the system he got even more frustrated and insulting me in English again telling me to leave and contact Expedia for a refund Due to his aggression towards my girlfriend and his incredible rude and disrespectful behaviour all while trying to physically intimidate my girlfriend we could not continue to stay at this hotel. To the owners of this location I would highly suggest removing Mr.Chan from your employment as he is misogynistic, racist and rude and does not deserve any form of employment in the hospitality industry or any industry requiring relations with other people