Siete Mares Luxury Suites

The hotel is located on an extremely steep hill, causing significant problems for vans and larger vehicles. It's not walkable, so you absolutely must have a car or some other transportation method. The mini-bus driver who dropped us off was visibly upset with the ascent. Breakfast is served by picking items from a menu provided in the room, but you're only allowed to choose one item from each category. You must hand the menu over to reception by the end of the day to receive breakfast, which is a ridiculous and outdated system that reminds me of my primary school days. The shower water spills out into the main areas of the bathroom, making the entire bathroom floor wet and slippery. The manager's (not sure if this was the manager) solution was to tilt the showerhead inward, but as a tall person, this was an incredibly uncomfortable and inconvenient fix. On top of that, the hand soap dispenser and showerhead both had significant limescale buildup. The unheated pools make swimming uncomfortable during colder weather, (to be fair it was never stated as heated in the booking however) But what's even worse is that a staff member came early in the morning to clean the pool without giving any sort of warning. With our windows open, the staff member was able to see right inside. When I brought this to the attention of the staff, they claimed it was in a booklet, which is an absurd way to communicate important information to guests. Regarding the neighbours, you can indeed hear your neighbours, you can even see through to other premises through the gaps in the fence. Be mindful about this when being in the pool area. During my stay, I heard the neighbours beating something like a mat several times, I also heard them shower... Thank god that's all I heard… As far as I'm concerned, this hotel is far from being a 5-star luxury establishment. It's more like a 3-star hotel. PS: It should be noted that i bought up some of the above concerns to the management, a remediation was spoken about but no further follow up was done. The solution was moving us to a smaller room which was less than what we paid for. If all aspects of a hotel isn’t five star please don’t advertise it as such. Then customers wouldn’t book a hotel expecting the same level of service and quality.

Absolutely amazing place to stay we just come back and it was the best place ever the staff were the best made us feel so comfortable and the food was fantastic and they made mine and my wife’s honeymoon so fantastic will definitely go back I can’t say thank you enough to all the staff they was always there to help when ever we needed them breakfast was fantastic would definitely recommend to anyone